Your NameJames F Horn
Your Street*** Sioux dr
Your CityBolingbrook il 60440
Your Home Phone708-551-7453
************@*****.***
Executive Summary:
Experience: Saratoga 771 W Crossroads Parkway Bolingbrook,il 60490 Housekeeping and Janitorial Workers 10-5-2015 to Present First-Line Supervisor/Manager
y Recommended changes that improved service and increased operational efficiency.
y Executed daily operations of <what>.
y Instructed staff in work policies and procedures, and the use and maintenance of equipment.
y Wrote, designed and produced <what>.
y Performed and assisted with cleaning duties as necessary. y Was instrumental in <what>.
y Screened job applicants, and hired new employees. y Trained and managed <how many> <what> and achieved significant improvements in their productivity.
y Recommended and arranged for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
y Trained <who> in <doing what>.
y Prepared activity and personnel reports, and reports containing information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
y Supervised and managed <what> for a <what kind of> firm. y Performed financial tasks such as estimating costs, and preparing and managing budgets.
y Supervised <how many> employees, scheduled work hours, resolved conflicts, determined salaries.
y Maintained required records of work hours, budgets, payrolls, and other information.
y Successfully managed a <how many>-person team <doing what>. y Established and implemented operational standards and procedures for the departments they supervise.
y Successfully handled <what>.
y Coordinated activities with other departments to ensure that services were provided in an efficient and timely manner.
y Structured and maintained a <what>.
y Selected and ordered and purchased new equipment, supplies, and furnishings.
Your NameJames F Horn Page 2
y Spearheaded <what > efforts.
y Issued supplies and equipment to workers.
y Sold <what> to <whom>.
y Investigated complaints about service and equipment, and took corrective action.
y Served as <function> for <organization>, including <specific tasks>. y Inventoried stock to ensure that supplies and equipment were available in adequate amounts.
y Restructured and improved <what>.
y Inspected work performed to ensure that it met specifications and established standards.
y Responsible for <what>.
y Forecasted necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering. y Responded to written and telephone requests for <what>. y Conferred with staff in order to resolve performance and personnel problems, and to discuss company policies.
y Researched and recommended <what>.
y Inspected and evaluated the physical condition of facilities in order to determine the type of work required.
y Represented <who> in <what>.
y Evaluated employee performance, and recommended personnel actions such as promotions, transfers, and dismissals. y Purchased and maintained <what>.
y Checked equipment to ensure that it was in working order. y Purchased <what>, maintaining effective inventory control. y Supervised in-house services such as laundries, maintenance and repair, dry cleaning, and valet services.
y Provided personalized service to <whom>.
y Directed activities for stopping the spread of infections in facilities such as hospitals.
y Provided direction and assistance to <whom>.
y Advised managers, desk clerks, and admitting personnel of rooms ready for occupancy.
y Presented and expedited solutions to <what>.
y Selected the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
y Prepared and processed more than <how many> <what > each month.
y Planned and prepared employee work schedules.
y Prepared and presented <what> at <what kind of> meetings. Briar Place Nursing 6800 Joliet RD Indian Head pk
Director of Housekeeping & laundry 1022-2014 to 9-11-2015 Your NameJames F Horn Page 3
Heathcare Services Divisional Office:15 Spinning Wheel Rd Suite 436,Hinsdale,il 60521
Manager
6-11-2013 to 10-22-2014
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Supervisor 5-10-2011 to 12-23-2012
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Security Guard 5-6-2010 to 6-6-2012
Morrison Security 127th S Pulaski Chicago il
Captain 6-11-2010 to 12-23-2012
Stough Group 456 Madison Hinsdale il
Manager 4-4-2007 to 5-11-2010
Sodexho (Loyola University MC) 2160 S Maywood il 60153 Manager 6-11-2003 to 11-23-2007
Moo & Oink Grocery Store 3626 W Madison Chicago il 60643 Sanitation Manager 3-15-2003 to 10-23-2004
Education: LA High School 1436 w Western Blvd Los Angeles Cal Diploma 4
References: Available upon request