Service Representative Retention Specialist
Resume:
Audrey Lewis
EKG Technician - Medi-Lynx Cardiac Monitoring
Lancaster, TX 75134
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Retention Specialist Teleperformance - Remote
December 2019 to February 2022
Provided daily customer service to clients in regards to genealogy. Work from home position that required assisting with troubleshooting and solving problems as well. Worked as a retention specialist to retain current customers and clients.
• Provided assistance to clients
• Explained products and benefits
• Operated the live chat
• Resolved payment and order disputes
Home Health Care Aide
KC Home Health
October 2017 to November 2019
Provided in home care for client, prepared food, light housekeeping, running errands and grocery shopping. Assisted patient by transporting to and from medical appointments EKG Technician
Medi-Lynx Cardiac Monitoring - Plano, TX
2014 to February 2016
• Monitors ECG data for patients throughout the United States
• Assesses and interpret ECG monitor strips
• Formulates Daily and Cumulative Report according to protocol
• Open and clear all important and critical events according to protocol
• Telephonic coordination of patient care and emergency protocols based on individual physician protocols
• Telephonic support for patients being monitored including troubleshooting monitor devices
• Recording and documenting patients ECG strips, interpretations and related activity/symptoms into the company website
• Preparing daily and cumulative reports of patients ECG strips/ Reporting all urgents to physicians as needed based on physician protocol
Education
Associate in Cardiovascular Sonography
Sanford Brown College - Dallas, TX
2010 to 2013
medical
Cedar Valley College - Lancaster, TX
2006 to 2009
Skills
• Bartending
• Serving Experience
• Customer service
• English
• Upselling
• Sales
Certifications and Licenses
TABC Certified Bartender
July 2016 to Present
Drivers License
Additional Information
Skills and Certifications
2006-2009 Cedar Valley College Lancaster, TX
Completion of all medical prerequisites in allied health studies Extensive knowledge of medical terminology
68 hours of completed studies/3.5 G.P.A.
Associate of Science Degree
BLS CPR certified
TABC Certified Bartender
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