Desktop Technician Tech Support

Abel G. Maracallo

OBJECTIVE:

To obtain the Technology position where I can further expand my knowledge in hardware and technology, while providing support and ensuring outstanding results that exceed expectations.

TECHNICAL SKILLS:

●Hardware: Assembly, Maintenance, Peripherals, Drivers, Troubleshooting

●Software: Installation, Debugging, Microsoft Office, Adobe Photoshop, WordPress, QuickBooks

●Networks: Configurations, Servers, Routers, TCP/IP Socket Programming, SQL, LAN Technology

●Certifications: Network+ and A+ Certificates

PROFESSIONAL EXPERIENCE:

Saks Off 5th Inc. (through TEKsystems) – New York, NY August 2022 – November 2022

Desktop Technician

Worked with the tech support staff onsite or using the remote Splash-top program to deploy newly imaged HP Firefly Z laptops using the PC-Trans & ForeSight programs to transfer the user’s data and profile for the migration process.

Migrated Mac machines onto JAMF for users

Imaged and deployed MacBooks for users in the office

Performed weekly maintenance on DTEN conference monitors by installing ZOOM updates & accessing the auto framing and multi-stream test.

Assisted users with their new OKTA credentials & Z-scaler VPN post migration setup.

Variscale Services and Engineering December 2021 – June 2022

Hardware Engineer

Built server, based on prepared documentation

Troubleshot and prepared different tech equipment including Server, Racks Blade environment.

Setup conference rooms with all A/V equipment including phones, video conference tools, TV, and more

Exposure and maintenance to Lab equipment including microscope, Xray, Soldering.

Educated and trained other employees on Safety precautions, maintenance, and operations.

Resolved issues and documented using Zendesk ticketing system

WeWork – New York, NY October 2016 – September 2021

Technology Associate

Responsible for the performance and design of the IT infrastructure, services, and education of the Community Teams throughout the territory

Supported software and hardware issues within a Mac OS and Windows 10 environment

Imaged Mac and Windows machines

Supported issues with iPhones, iPads, and MacBooks such as break/fix issues, software issues, and setups

Troubleshot A/V issues and helped set up conference rooms with video conferencing technology

Provided prompt response to user issues and requests with little daily supervision

Managed and engaged third party vendors to perform cabling repairs and approved installs

Supported other Tech Leads and Tech Associates to excellent and consistent Member Experiences at various locations through Remote and On-site support

Coordinate and partner with the other Technology Teams for troubleshooting and resolution of LAN & Wireless Network issues also Coordinate and partner with the Technology Business Development Team with the opening of new locations and the provision of services to our Enterprise Members

Configuration of network printing resources including printer servers, printers, and other peripheral devices

EDUCATION:

Technical Institute of America – New York, NY May 2018 – August 2018

Entry Level I.T. Technician

Courses: Network +, A+

Hostos Community College – Bronx, NY September 2012 – September 2014

Associates of Business Administration in Management Candidate

ADDITIONAL SKILLS:

●Bilingual; Fluent in Spanish written and verbal

●Work well under pressure and in a fast pace ever-changing environment

●Highly organized and detail-oriented

●Ability to perform exceptionally both as an individual as well within a team

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