Service Representative Data Entry
Resume:
***************@*****.***
Jazmyne McIntyre
SKILLS
Basic Software Knowledge.
Attention to Detail.
Communication Skills.
Customer Service Skills.
Dependability.
Organizational Skills.
Communication Skills.
Problem-solving Skills
Multitasking Skills
Inbound and outbound Call Skills
Oral and written language skills
Fast typing speed 45 WPM.
Proficient typing Skills
The Ability to Operate Standard Office Equipment.
Basic Research and Data Collection skills
EXPERIENCE
United Healthcare / Optum Rx — Pharmacy Clerk Remote September 2022 - PRESENT
● Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed, processing prescriptions and
● insurance information from customers.
● Using prescription data entry procedures and guidelines to process new patient registration by entering data into appropriate systems.
● Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information.
The Post Oak Spa, Houston Post Oak - Spa Coordinator December 2021 - September 2022
● Answering 40-50 inbound calls a day, while making 30-40 outbound calls a day to answer voicemails and making reminder calls for guest booking appointments.
● Greeting guests as they enter the facilities, and providing personal guest service. Also while serving as the friendly and welcoming face of the spa, interacting with guests and having knowledge about their scheduled sessions.
Academy Sports & Outdoors Seasonal Customer Care Team, Texas — Customer Service Representative Remote
October 2021 - August 2022
● Professionally and courteously handling 50-60 inbound customer calls and outbound calls when in compliance with client policies and directives engender necessary
● Professionally process outbound sales and/or customer service calls, respond to customer questions and inquiries about their orders while also making orders for this customers and resolving any and all customer issues.
Galleria Houston, Houston, Tx - Sales/Lead Associate June 2020- October 2021
● Assisting customers throughout the buying process. Duties include:greeting customers when they enter the store, helping customers find specific products or showing them how to use them.
● Ringing up customer purchases. Also while accepting exchanges and returns and handling 20-30 inbound call inquiries.
Walmart Supercenter, Pearland, Tx -Cashier/ Customer Service Rep December 2018 - March 2020
Processing payments, applying discounts, and scanning items. Also responsible for dealing with complaints and compliments from customers and returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained.
EDUCATION
Manvel High School, Manvel, Tx — High School
March 2019 - Graduation
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