Utility Worker

Hamza Siddiqui

Gansevoort, NY• *****.*******@*****.*** • 606-***-****

PROFESSIONAL SUMMARY

A personable and detail-oriented professional with experience in providing exceptional office support while greeting clients/residents in person and via phone. Strives in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Well-versed in managing correspondence, typing, entering information, processing invoices, sorting information, checking data inconsistencies, solving discrepancies, and keeping information confidential. Unique skills set offering exceptional administrative skills combined with ensuring customer satisfaction. Excited to join the Career Staffing team.

Technical Skills: Microsoft Office

Knowledge & Skills Areas

■ Customer Service Excellence

■ Office Administration

■ Filing and Data Entry

■ · Address Customer Concerns

■ Complex Problem-Solving

■ Community Engagement

■ · Effective Decision-Making

■ Relationship Building

■ Scheduling and Documentation

■ Confidentiality and Integrity

■ Database Management

■ · Fast Typing and Troubleshooting

■ Client Advocacy

■ Team Player and Collaboration

■ iOS

PROFESSIONAL EXPERIENCE

Utility Worker – Wesley Community Center, Saratoga Springs, NY Apr 2022 – Jan 2023

· Recommended and served foods to the customers based on their dietary restrictions.

· Managed customers, including residents of a facility that cared for them.

· Increased level of independence by providing daily undertakings that promote self-management.

· Demonstrated exceptional abilities in handling many things simultaneously, like dishwashing and waiting tables.

· Provided ongoing support and expertise through assessment, planning, implementation, and client needs evaluation.

· Worked collaboratively with referring agencies to ensure that services were effective and empowering and promoted long-term success.

· Provided superior customer service, accurate transaction processing, and maximized client solutions by referring clients for new products and services.

Poll Worker – Pollmakers, Arlington, TX June 2021 – Dec 2021

· Assisted voters with voting, including checking in voters, issuing ballots, and answering any questions they may have.

· Learned how to speak to a large group while sticking to a script, even if the people were rude.

· Collaborated with several other poll workers to ensure a successful voting station.

· Prepared, closed, and verified voting equipment and maintained ballots, scanners, and documentation.

· Validated voters' registration and determined eligibility to vote or instructed voters on how to update their information as required.

EDUCATION

● High School Diploma – Saratoga Springs High School Sep 2014

– June 2018

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