Krystal Seal

Seeking full time Employment with a strong background in Customer Service and a Factory Setting.

Newport, KY 41071

adwjbi@r.postjobfree.com

+1-859-***-****

Authorized to work in the US for any employer

Work Experience

Office Manager/Customer Service Representative

Revo cleaning - Cincinnati, OH

December 2022 to Present

Call customers to close estimates that the technician could not close while on site, manage 12+ technicians, call and retrieve technicians eta, when customers refuse to pay I have to de-escalate the situation, give discount and collect payment, I manage the office lady to make sure all closings are in for the night so all the technicians finances are correct on their paychecks, I make sure that all appointments for the next day are assigned to a technician, I enter new customers into the system and properly label them for which of the 4 groups their payment belongs to, I answer all inbound phone calls, collect customer personal data and banking information and document all customer issues, schedule appointments, deal with marketing, and do all reschedules for 4different compaines daily. Also have to look up mechanics in 8 different states and differentiate between the best for cheapest and book those appointments as well. Update and log to my boss what every inbound and outbound call was about with the customers information attached.

Customer Service Representative

RDI - Latonia, KY

August 2021 to Present

• I have made inbound calls for My Eye Dr.

• I have made outbound calls for two separate seasonal outbound campaigns for Miracle Ear.

• I Scheduled regular eye appointments and also Triaged patients verbally for the physicians.

• Scheduled on average 20 promotional appointments of existing patients a day for Miracle ear.

• I have Proficient knowledge in HIPPA laws and regulations.

• Worked in Microsoft, outlook, & Libre Office.

• Also worked in many other programs specifically for each company.

• I am able to manage two screens with up to 12 tabs on the desk top at the same time.

• I am 1 out of 8 in RDI that is currently attending a Bench Leadership Program to excel to a supervisor and or program director.

• Mentor new hires for the company.

• Consistently a top performer in both campaigns.

• Great at showing empathy and understanding to customers.

• I am excellent at taking feed back during weekly coachings and applying that feedback to my work to excel in my quality.

Home Health Aide

Independent Care Taker - Williamstown, KY

March 2016 to July 2021

• I took care of the elderly in their homes when their families needed help when they could no longer care for their loved ones on their own.

• I administered their medications promptly on time and documented dates and times and the medications given.

• I had to plan out medications for morning, noon, and night for a week at a time.

• I drove patients to the store to purchase their groceries and personal needs, and when patients could not physically attend the store with me, I would go on my own.

• I would have to lift Patients from their sitting or laying positions.

• I had to turn and rotate the patients on the hour when they were bed ridden to keep from sores.

• I had to keep them physically active for therapy whether it was walking, doing their normal daily routines, or the exercises recommended by their therapists.

• I would have to bathe patients on the daily.

• I cooked their breakfast, lunch, and dinner while also serving it to them in their designated areas.

• I dealt with dementia and Hospice patients.

• Reported the patients behaviors and illnesses to the families daily.

• Transported patients to doctor appointments.

• Completed the patients household chores.

• Showed them unconditional love and attention.

Assembly Line Worker

Arvin Sango, Inc - Madison, IN

January 2015 to February 2016

• I helped assemble manifolds for the Toyota company.

• I had to screw four little screws in the manifolds by hand every 30 seconds, push the start button so the robot could screw them into the manifold before placing it into the next machine for the same process to be done on the other side of the manifold.

• After those steps were completed I would have to feed the manifolds into the robot machine to compress the manifold.

• I would have to keep count of all manifolds as they were finished.

• I also had to pack the manifolds into a crate and stack them onto the skids.

• Once I completed the skid I would have to wrap it for packaging. Education

High school diploma

Williamstown High School - Williamstown, KY

August 2004 to May 2007

Skills

• Cold calling

• Customer service

• HIPAA

• Inbound calls

• Organizational skills

• Sales (1 year)

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