Customer Service Retail Sales
Resume:
Deborah Gallo Leister
Delray Beach, FL 33446-1101
+1-609-***-**** cell
E-Mail: *********@*****.***
Work Experience
Radio Talk Show Host
WMGK-FM 92.1 - Philadelphia, PA
May 2004 to Present
> Responsible for On-Air Talk Show on National/Global Economy, US
Legislation, and US Supreme Court Decisions and their Impact on the Average Citizen.
> Interviewed Major Guests both National & International: ex: foremost expert on US Constitution, Citizens from Ukraine after Russian Invasion, CIA Agent in “Infiltrator”
> Answered Callers Questions Live
> Broadcast over Tri-State Area and Simulcast on Internet Nationally
Director of Quality Management
Federal Reserve Bank of Philadelphia - Philadelphia, PA
March 1996 to May 2001
> Responsible for Improvements to Employee Performance & Data Processing
> Increase Employees Responsiveness to Member Banks
> Developed and Implemented Fed-wide Program of Employee Generated
Suggestions to Enhance Performance with Monetary Compensation
> Implemented Annual Fed-wide Celebration highlighting each department's contributions, a complimentary luncheon for all, a famous motivational speaker (ex. Julius Irving), and outside entertainment to end the day
Director of Training, Customer Service, and Retail Sales Development
Key Bank, Central Region - Columbus, OH
June 1985 to June 1990
> Responsible for Training ALL Retail Sales Employees in Product Knowledge and Customer Service
> Responsible for Development and Launch of New Retail Products
> Responsible for Quarterly Customer Seminars in an Area of Products Bank Offered
> Spoke to Large Groups (500-1000) of both Employees and/or Customers about Bank Successes, Products, or Presented Motivational Speeches
> Responsible for Bi-Annual Sales Rally for All Central Region Employees
Commercial Loan Officer and Commercial Retail Products
Huntington National Bank, N.A - Columbus, OH
April 1983 to May 1985
> Responsible for Analysis and Recommendation of Loan Worthiness for Credits on Companies of Sales over $10M
> Responsible (within one year) to develop Retail Product to Draw in Commercial Sales Clients and Keep Them within Bank
> Developed Statement (later Copyrighted) known as “Private Banking” that
combined ALL aspects of Banking into One Statement via Trust (new concept)
Education
University of Pennsylvania-Wharton - Philadelphia, PA
September 1999 to December 2000
Post-Graduate Work: Master of Arts in Marketing and International
Relations
Ohio State University - Main Campus - Columbus, OH
September 1984 to May 1987
Post-Graduate Work: Master of Arts in English Composition and Literature
Miami University - Oxford - Oxford, OH
September 1978 to December 1982
B.S. in Business Management and Minor in Communication
Skills
> Leadership and Organizational Skills
> Communication Skills
(Written, Oral, Presentation)
> Media/On-Air Experience
> Team Management, Training and
Development
> Project Management
> Training, Teaching, Tutoring, and Mentoring
> Event Planning
> Supervisory and Administrative Experience
> Sales Experience
> Business & Product Development
> Recruitment
> Marketing and Focus Groups
> Research (Business, Marketing, Scholastic,
Media)
> Negotiation and Conflict Resolution
(Customer)
> Quality Management, Standards, and
Development
> Microsoft Excel, Word, and Powerpoint
Awards
Ohio Senate
December 1985
For Outstanding Service to the State of Ohio
for Establishment of a Statewide Program at All Children’s Hospitals entitled “Sunday’s Child” that pairs local volunteers with children that are alone when hospitalized. Included vetting of volunteers and marketing of the program.
Ohio Senate
December 1984
For Outstanding Leadership in Public Service, Chairperson, Initiative to Develop TRAUMA ONE Unit - Ohio State University Hospital, Columbus, Ohio. TRAUMA ONE Unit ultimately established.
Certifications/Licenses Publications
> Certification to Train Trainers Nationally
> Editorial Board and Editorial Writer
Gannett News - Columbus, Ohio and Southern, New Jersey
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