ADEBISI OLADUNNI OMOLE

*, *********** ******, ******, ***** State. Mobile: 080********, 070********

Email: adwj4f@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking Customer Service Representative offering excellent customer expectation management and problem resolution skills. A resourceful team player, always willing to work in a challenging environment and render great service to customers and the organization.

SKILLS

Team player and goal achiever

Ability to establish priorities and to plan, coordinate and monitor work plans

Good communication skills with customers

Customer service/Time Management

Administrative Skills

Ability to work in a customer friendly environment

Ability to handle pressure

Ability to attend to Customer in a Customer friendly relationship

EXPERIENCE

Customer Service Representative

Access Bank Plc, Ijebu Ode, January 2016- January 4,2021

Answered customer questions about policies and procedures with friendly and knowledgeable approach.

Investigated and resolved customer concerns related to order inquiries and delivery tracking.

Maximized satisfaction by anticipating needs and consistently offering expert support.

Delivered fast and friendly service regarding questions and service complaints.

IT Service Desk Analyst

Access Bank Plc, Lagos,October 2009 - December 2015

Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.

Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.

Helped users via telephone to diagnose and triage problems.

National Youth Service Corp member/ System maintenance officer

International Equitable Association, Aba, August 2008 - July 2009

Improved system usability by consulting with end-users to identify deficiencies and missing features.

Delivered exceptional customer service to bolster strong relationships and build positive experiences.

Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.

Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace.

Transaction Officer

Guaranty Trust Bank Plc, Lagos, April 2006- October 2006

Created and shared transaction timeline with key dates for transactions and stakeholder actions.

Issuing Of Bank Cheques

Booking of Deals

Performing Local Transfer for Customers

Balanced tills and reconciled financial transactions and statements.

Industrial Trainee

Mobil Oil Nigeria. Customer Service, Apapa Terminal, Lagos., Jan. 2005 - April 2005

Taking customer’s order

Assigning truck to customer

Issuing of invoice to customer

Ensuring safe delivery of product by verifying acknowledgement of customer from tanker drivers

Industrial Trainee

First Bank of Nigeria Plc, Lagos, Mar. 2004- Dec. 2004

Preparing vouchers for payment of senior staff salary/ allowances

Dispatching their pay slip,

Issuing of management cheque,

Collections of stationery for the unit.

Industrial Trainee

Shell Petroleum Development Company Ltd, Lagos, Jan. 2003 - Mar. 2003 .

Inputting of staff travelling data on excel package

Processing their travelling document

Sending completed document to travelling agent for ticketing,

Dispatching of travel ticket back to various staff.

EDUCATION

Masters in Information Technology

Ladoke Akintola University of Technology (LAUTECH), July 2014

PGD Computer science

Ladoke Akintola University of Technology (LAUTECH), April 2011

HND Computer Science (Upper Credit)

Yaba College of Technology, Yaba Lagos, November 2007

OND Computer Science (Upper Credit)

Yaba College of Technology, Yaba Lagos, February 2004

West African Senior School Certificate Examination (WASSCE)

Anglican Girls’ Grammar School, Ijebu-Ode, Ogun State, May/June 1999

Training

HR INDEXX

Customer Service Excellence Training, September 2006

System Used

Use of Microsoft office Suite

SQL Server

Flex cube Retail(Banking Solution)

Hobbies

Achieving Goals, Excellent Customer Service, Computing/Numerical, Data Analysis

Referees

Available on request

Contact this candidate