Data Entry Customer Service

MAYLENE BEZAN

**** ******* **** ***** · 469-***-****

***********@*****.***

Highly communicative professional with more than 20 years of expertise as Concierge for high-traffic hotel chains. Team players provide exceptional guest service. Background in industry positions at luxury resorts and apartments where client satisfaction is of utmost importance. EXPERIENCE

01/2022 – 12/2022

DIRECTOR OF CONCIERGE SERVICES, THE ASTON, THE KATY and 3700 MC KINNEY

• Created and maintained detailed reports of daily, weekly, and monthly operations.

• Communicated effectively with owners, residents, and on-site associates.

• Trained inexperienced staff on correct procedures, compliance requirements, and performance strategies.

• Maintained schedules for different departments, payroll and worked closely with leasing management.

01/2015 – PRESENT

GUEST SERVICE SPECIALIST/ OPERATIONS ASSISTANT, RESIDENT INN BY MARRIOTT

• Greeted visitors and customers in 120 room hotel using Point of Sale (POS) Terminal memorizing faces and names to ensure personalized service throughout guest stay along with answering questions to build rapport and retention.

• Facilitate employee training, including appropriate coaching and counseling where needed to ensure employees can provide the best possible customer service.

• Generated bills and collected all revenue owed to the hotel in an accurate, timely manner.

• Assisted the Financial Controller with systems admiration, G/L account reconciliation, budget preparations, inventories, and monthly closings. 05/2018– 05/2019

EVENT SPECIALIST, RESIDENCE INN BY MARRIOTT

• Enters rooming lists; adjust counts on BEOs for meal counts and ancillary services, special requests for guest reservations

• Interact in a friendly, enthusiastic, energetic, and outgoing manner with management, clients, and consumers in any setting

• Analyze event leads and follow-up programs, constantly testing new ways to drive more leads and more conversions

• Apply analytics and insights to better understand attendees, their behaviors & interests, and improve engagement -- driving the continual optimization of future events, strategies, and plans

• Establish and manage budgets to maximize return on marketing investment by optimizing efforts through iteration and experimentation 2

01/2015 – 03/2017

MIX SPECIALIST, RESIDENCE INN BY MARRIOTT

• Perform responsibilities according to all Company standards policies and procedures along with Food Service Department.

• Calculated prices of ingredients to monitor food costs and control expenses.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

• Trained staff in proper cooking procedures as well as safety regulations and productivity strategies.

EDUCATION

JUNE 1986

DIPLOMA, EDISON HIGH

MARCH 2022

MEDICAL CODING, U.S. CARRER INSTITUTE

SKILLS

• Have exceptional customer service and

interpersonal skills

• 10-key, data entry, MS Word

• Problem-solving

• Stress Management

• Multi-tasking

CERTIFICATES /HOBBIES /ACTIVITIES

Valid Texas Food Handling Card

Valid TABC approved Seller Training Certificate

Music and Food Festivals

Outdoors

Volunteer with Red Cross Family Disaster Services and Homeless Shelters

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