Front Desk Agent

Kandee Dean

*******@*****.***,469-***-****

Experience

Night Auditor/Front Desk Agent Apr 2018 - Present

LA QUINTA INN & SUITES, Irving, TX

Perform night audit functions: review arrivals, post room charges, balance accounts, prepare daily reports for General Manager.Ensure guest satisfaction, or find out what needs to be done to complete this task. Assist guests with any questions or concerns they may have.

Front Desk Agent Jul 2015 - Apr 2018

EMBASSY SUITES, Irving, TX

Senior agent in charge of training new associates on procedures. Greeted guests and provided assistance as needed. Reviewed guest arrivals, assigned rooms, adjusted rates, confirmed payments, etc. Answered inquiries and addressed, resolved, or escalated issues to management to ensure guest satisfaction. Front Desk Agent May 2014 - Jul 2015

COUNTRY INN & SUITES, Irving, TX

Greeted guests entering hotel. Collected payment from guests upon check-in and issued room keys. Explained hotel amenities and answered any questions. Also performed housekeeping supervisor duties including schedule creation, inventory

monitoring and ordering, room inspection and laundry. Front Desk Agent Aug 2007 - Jan 2011

BEST WESTERN HOTEL, Taylor, TX

Made room reservations over the phone, in person and via computer for guests and provided confirmations. Collected payments, checked guests in and out. Assisted hotel owner in various capacities including overseeing the property when the owner/manager was unavailable. Monitored breakfast area, restocking items as needed.

PBX Operator Sep 2002 - Dec 2006

OMNI HOTEL, Dallas, TX

Answered hotel switchboard, directing calls to the appropriate extension. Completed guest requests. Received, documented and distributed guest mail, faxes, and packages. Monitored security and fire alarms, reported issues to security personnel.

Front Desk Agent Aug 2001 - Jul 2002

HOMEWOOD SUITES, Dallas, TX

Provided guests with excellent service on a consistent basis and assisted them with any requests. Completed room reservations for future guests, checked guests in and out, maintained account records. Communicated issues regarding guest rooms to housekeeping and maintenance personnel. Reservations Agent Aug 2000 - Jul 2001

OMNI HOTEL, Dallas, TX

Made and confirmed hotel room reservations. Coordinated special requests and arranged VIP amenities with various hotel departments. Input group room block information into computer including room inventory, bed type and rate, cutoff dates, etc. and adjusted as needed.

Front Desk Supervisor Aug 1998 - Jul 2000

HOMEWOOD SUITES, Irving, TX

Provided excellent service to guests. Trained new staff on correct procedures, including check in and check out process, making reservations, etc. Resolved guest inquiries and complaints by coordinating with housekeeping and maintenance departments as needed. Oversaw all front desk operations.

Skills & Specialization

Supervisor, Customer-service, Faxes, MOD, Conflict Resolution, Directing, Personnel, Switchboard, Arts, Excellent Customer Service, Type, Mail, Credit, Sales, Team Building, Phone, General Manager, Balance, Inventory Education

Living Heritage Academy

HIGH SCHOOL, High School

Lewisville, TX (US)

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