Service Representative Customer
Resume:
Arturo Calhoun
INTERN - Goodwyn
Montgomery, AL *6116
**********@*****.***
To utilize my skills in the workplace.
Authorized to work in the US for any employer
Work Experience
Federal Agent
GSA - Montgomery, AL
February 2023 to Present
To assist with tickets EVS calls to navigate through Sam and FDS to answer inbound calls as well making outbound calls assisting customer with government contacts Customer Service Representative
VXI Global Solutions - Montgomery, AL
August 2021 to Present
I assist with customer for application for Fema disaster assistance by completing an 30 min application for the Applicant and farther providing them with assistance with general questions or concerns they may have
Alorica Customer Service Representative
Alorica - Montgomery, AL
May 2020 to Present
My job is to service First Responders my duties are from making payments to trouble shooting equipment to file claims and case and to be sure our customers have a great experience with the company as a whole Sykes
Agent of Bank of America - Montgomery, AL
June 2018 to February 2019
Agent of Bank of America taking inbound calls notation accounts doing transfers,deposits, making new accounts for clients doing outbound calls as well as well gaining office experience Ask Telemarketing
Express Employment Professionals - Montgomery, AL
January 2017 to June 2018
To take inbound calls as well as outbound calls notating the accounts tracking routes and assisting customers
Wendy's Crew Member
Wendy's - Montgomery, AL
September 2016 to January 2017
Maintain work station
Greet Customers with a warm personality
Count down register at the end of the day
Janitorial Assistant
Special K Enterprise Llc - Matthews, AL
November 2013 to July 2016
Duties were to maintain the building.
Mop, sweep, clean elevators, wash windows, take out trash Train new employees
Cashier
Winn Dixie
November 2010 to November 2012
Great customers
Customer service operator
Maintain working station
Cashier
Chick-Fil-A
September 2007 to October 2009
Great customers with a warm personality
Maintain station
Keep Clean
Countdown Register at the end of day
Education
12
Jefferson Davis High School
GED
Trenholme State Technical College
Competed at the State Regions Computer Fair, Auburn University in Montgomery - Montgomery, AL Skills
• CUSTOMER SERVICE (2 years)
• MICROSOFT WORD (Less than 1 year)
• POWERPOINT (Less than 1 year)
• Artistry (6 years)
• Call Center
• Telemarketing
• Telephone
• Data Entry
• Inside Sales
• Office Administration
• Remote access software
• Customer support
• Documentation review
• Data collection
• Typing
• Help desk
• Avaya
• Communication skills
• Computer skills
Certifications and Licenses
driver's license
Assessments
Call center customer service — Familiar
February 2020
Applying customer service skills in a call center setting. Full results: Familiar
Customer service — Proficient
April 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• Microsoft Word
• PowerPoint excel
• Customer Service
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