Client services

JEAN P. ALDRICH

**** ****** ****** ****, ********, Ohio 43220

*********@***.*** 614-***-****

I would like to work in customer relations/client support where I can assist clients and work closely with them to provide a solution or assistance. I have extensive experience in client relations in the business sector and in education, as well as extensive training in human resources and client retention. I am a licensed insurance agent in Ohio in Life and Health, a notary public, and work daily with Microsoft Office Suite and Internet Explorer, Google, and Bing. I have a thorough, working knowledge of group medical, dental, vision, disability, and life insurance plans. I have also assisted individuals with worker compensation claims and disability claims.

EMPLOYMENT

2019 – PRESENT

EXECUTIVE ADMINISTRATIVE ASSISTANT

Assistant to Senior Advisor, VP Sales, 21st Century Financial. Duties centered on developing and maintaining client relationships and providing excellent service to all clients. Working knowledge of group medical, dental, vision, disability, and life insurance plans.

2013 - 2019

CONSULTANT, SCHOLASTIC ENDEAVORS, LLC

Primary duties were writing grants, charter applications, human resources, compliance

2007 – 2013

DIRECTOR OF SCHOOL DESIGN AND DEVELOPMENT, NATIONAL NETWORK OF DIGITAL SCHOOLS

Assisted schools in 13 states with school design, admissions, community relations, human resources

2001 – 2007

DIRECTOR OF STUDENT SERVICES, ADMISSIONS, AND COMMUNITY RELATIONS, THE PA CYBER CHARTER SCHOOL

As head of admissions, I increased school enrollment from approximately 300-7,500.

1986-1999

ENGLISH DEPARTMENT FACULTY – YOUNGSTOWN STATE UNIVERISTY, KENT STATE UNIVERSITY-EAST LIVERPOOL CAMPUS

I taught writing and literature classes and was recognized by the Dean at YSU for excellence in teaching 12 quarters over 13 years.

EDUCATION

BACHELOR OF ARTS DEGREE IN BUSINESS ADMINISTRATION, OHIO NORTHERN UNIVERSITY

MASTER OF ARTS DEGREE IN ENGLISH, YOUNGSTOWN STATE UNIVERSITY

Recognized by the Provost for Academic Excellence, graduating with a 4.0 GPA

PH.D. IN ENGLISH, UNION INSTITUTE AND UNIVERSITY, CINCINNATI, OHIO

During my doctoral program, I was chosen to be a part of a task force with the Center for Women’s Services, Office of Social Affairs, charged with developing model sexual harassment policy for all schools accepting federal dollars. The task force also produced a training film and publications. I went on to train several schools and companies in model policy, as well as advise attorneys on legal precedents.

SKILLS

Excellent in developing rapport with clients

Well experienced in Microsoft Office Suite

Highly organized

Self-motivated

Experienced in working remotely

Very competent in multi-tasking

REFERENCES AVAILABLE ON REQUEST

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