Relations Specialist Customer Service

THOMAS J. BERINGER

** ********* ***** *************, ** 14221 740-***-**** ***************@*****.***

Management, Staff Development & Customer Service

OVERVIEW

Dynamic, results-driven management professional with a 9+ year record of achievement and demonstrated success driving multimillion-dollar revenue growth in high-profile venues.

Exceptional mentor and coach, combine business acumen with innate leadership abilities to recruit and build highly productive core teams.

Track record of growing bottom line while spearheading operational improvements to drive productivity and reduce costs.

QUALIFICATIONS SUMMARY

Background includes, but is not limited to, the following key areas:

Operations Management Budgets & Forecasts

Recruit, Hire, Train, & Dismiss Performance Evaluations

Development of Key Personnel Corporate Trainer

Client & Customer Relations Specialist Employee Incentives

Federal & State Rules & Regulations Quality Assurance

Market Research and Competitive Positioning Vendor Ngotiations Department of Health Audit Preparations Staff Meetings & Controls

New Business Development General Manager Experience

Marketing & Promotional Strategies Scheduling

Cost Containment & Control Purchasing & Inventory Control

Market Share Expansion P&L Planning Grand Openings & Interfacing with Construction Engineers Relationship Building

Mentoring & Coaching ADP Payroll Administration

KEY ACHIEVEMENTS

Approached management at Average Joe’s and hired on the spot by the owner. Directly responsible for a 25% increase in sales over previous year at five locations.

Established new market, spearheading all aspects of set up and grand opening of Qdoba Mexican Eats in Marietta, Ohio including complete logistical floor plan and staff development.

Highly instrumental in Marietta Qdoba rating #2 in the country out of 174 franchises.

Located competitive franchises in Columbus OH and involved in buyout for Qdoba and selected to manage three sites statewide.

Managed operations with average weekly sales of $50,000.00.

Ensured the provision of outstanding service to all guests, including high-profile luminaries.

Restructured and implemented new employee policies that reduced liquor costs by 9%.

Built valuable vendor relationships.

Approachable management style led to cohesive team and minimal employee turnover.

Consistently achieved outstanding Department of Health audits.

PROFESSIONAL EXPERIENCE

AVERAGE JOE’S, Columbus, OH 2015 – 2020

General Manager/Director of Operations

QDOBA MEXICAN EATS, Marietta and Columbus, OH 2011 – 2015

General/District Manager (2013-15)

Assistant Manager (2011-13)

Cook (2011)

EDUCATION: OHIO STATE UNIVERSITY, Columbus, OH B.S., Business Administration program

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