Computer Operator Customer Service
Resume:
Derrick Thornton
adwiww@r.postjobfree.com
Cleveland, OH 44135
OBJECTIVE
Enthusiastic IT Technician and Analyst with an expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven Military experience and the ability to promote organization and availability through effective critical thinking. Excellent customer service and conflict management skills. *ACTIVE Secret Security Clearance*
PROFESSIONAL EXPERIENCE
Aviation Maintenance Administrator Mar 2013 – Current
United States Navy Jacksonville, FL
* Monitored safety compliance to maintain strict standards and protect team members from harm.
* Organized ongoing maintenance schedules to boost system performance.
* Exceeded goals through effective task prioritization and great work ethic.
* Inspected all received aircraft parts to verify compliance with FAA regulations.
* Performed technical, managerial, and support duties required by the Naval Aviation Maintenance
Program (NAMP).
* Prepared aircraft and maintenance related correspondence, and maintain directive control and
custody records, control forms and reporting requirements.
* Maintained files on departmental organization, manning, personnel travel, transfers, and training
requirements, plan, program,
* Coordinated, scheduled and unscheduled maintenance tasks and the incorporation of changes and
modifications on/to aircraft and aeronautical equipment and support equipment.
* Integrated squadron/activity maintenance reporting requirements and recommend changes to
maintenance policies and procedures.
Youth Intervention Specialist Feb 2011 – Mar 2013
Catholic Charities Parmadale. Parma, Ohio
* Encouraged youth clients to develop own activities and leadership skills through group discussions.
* Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical
appointments and social outings.
* Consulted with parents, teachers and other school personnel to determine causes of problems such as
truancy and misbehavior.
* Devised new skills and applied them to daily tasks, improving efficiency and productivity.
* Organized group activities and outings for youth and led weekly Bible study meetings.
EDUCATION
Lake Erie College Painesville, OH
Bachelor Of Science: Sports Management May 2009
CERTIFICATIONS
The United States Department of Labor
Authorized Computer Operator- July 2016
Certified Office Manager of Administrative Services- September 2019
CompTia Information Technology Certification
CompTia A+ ce - Jan 2023
CompTia Network+ ce - Feb 2023
CompTia Security+ ce - Mar 2023
CompTia Secure Infrastructure Specialist – CSIS - Mar 2023
CompTia Operations Specialist – CIOS - Mar 2023
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