Data Entry Office Manager
Resume:
BRENDA THOMAS
S U MMARY
Motivated Office Manager with proven track record in staff recruitment, training and oversight. Expert in CRM and office management system operations for routine use and continuous optimization. Detail-focused approach to resource management and day-to-day planning.
E X P E R I E N C E
Office Manager
Helpmates Bartow, FL July 2015 - Current
Caregiving Manager
Kouvschak guardianship Bartow, FL January 2006 - May 2015 Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders. Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes. Conferred with business leaders to evaluate business needs and implement operational improvements.
Conducted staff performance evaluations to monitor progress and individual skills. Booked hotel rooms, car rentals and flights for company trips and conferences. Directed administrative professional teams and assessed individual progress and efficiency.
Oversaw CRM updates and backups, report generation and troubleshooting requisition.
Calculated contributory value of office programs through data entry and statistical analysis.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Managed operations in accordance with budget requirements. Facilitated peer-to-peer conflict resolution.
Implemented new hire training to further develop skills and initiate discussions on task prioritization.
Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements. S K I L L S
CRM and office management
software
Budgetary Planning
Billing
Project management
Expense reporting
Accounts payable and receivable
Event coordination
Senior leadership support
Scheduling and calendar
management
Report writing
Workforce Management
Training and coaching
Customer relations
Data entry
C O N T A C T
****************@*****.***
Bartow, FL 33830
E D U C A T I O N A N D
T R A I N I N G
High School Diploma
Fort Meade High, Bartow, FL
May 1992
Assistant Manager
National Vision Center Bartow, FL May 2000 - August 2005 Solicited medical history information from patients to provide best and most effective medical advice.
Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
Updated procedures necessary for compounding, mixing, packaging and labeling medications.
Formulated and implemented testing and interpretation practices and procedures to maintain standards of care and quality assurance benchmarks. Delegated daily tasks to team members to optimize group productivity. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Completed inventory audits to identify losses and project demand. Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel. Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel. Worked closely with customers to understand needs and resolve diverse issues. Oversaw daily operations, maintenance and administration of various properties. Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up. Oversaw storewide merchandising benchmarks to maintain operational excellence.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
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