*** **** **** **.

Alice, Tx *****

361-***-****

adwip8@r.postjobfree.com

Victoria Ramirez

SKILLS

● Inbound Outbound Calling

● Front Desk

● Customer Service

● Organizational Skills

● Guest Service

● Time Management

● Multi-line Talent

● Complaint Resolution

● Microsoft Office, Excel, & Word

● Windows

● Good Listening Skills

● Sales Expertise

EXPERIENCE

Dollar General, Kenedy Texas — Sales Associate

August 2021 - January 2022

● Greeted incoming visitors and customers.

● Resolved customers complaints while maintaining customer satisfaction and loyalty.

● Answer customer telephone calls to the best knowledge as possible. Southern Inn & Suites, Kenedy Texas — Front Desk

August 2018 - December 2020

● Answer Incoming phone calls

● Transfer calls to proper guest rooms

● Greeted arriving guests

● Documented guest recommendations and special requests made by customer

● Set up reservations both online and over the phone

● Kept front desk organized

● Followed through with customers request to resolve problems

● Offered advice and assistance to customers paying attention to special needs and wants.

● Scheduled meetings and meeting agendas for customers upon request Summary

Knowledgeable and dedicated Customer Service Repersentative. With an outgoing, positive demeanor, and proven skills in establishing great customer service. Motivated to maintain customer satisfaction and a goal to contribute to company success. Specialize in quality speed and process optimization, energetic, and result-oriented, with a passion for developing relationships and cultivation partnerships. Excellent with teamwork skills, and maintains a goal reaching mindset.

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