C U S T O M E R E X P E R I E N C E S P E C I A L I S T

MEDEA COLWELL

Microsoft Office

Data Entry

Communication

Self-motivated

Problem-Solving

Computer Literacy

S K I L L S

818-***-****

Tennessee

adwioz@r.postjobfree.com

I am a detail-oriented Customer Experience Specialist with over 20 years of professional experience. I am currently pursuing a remote work opportunity that allows me to utilize my analytical and communication skills to bring advancement to the company. P R O F I L E

E X P E R I E N C E

Care.com

Didi Hirsch- Department of Mental Health

2017 - Present

2006 - 2016

CARETAKER AND PRIVATE NANNY

Monitoring and scheduling medical appointments

Being attentive to patient's well-being and safety Assisting elderly patient with personal billing needs Provide companionship and nurturing on a daily basis CASE MANAGER

Assessing client's mental wellness to determine a mental care plan Recording and tracking client's progress via Excel Needs-driven planning to assist client with finding resources to match their needs (i.e. housing and employment)

Handling phone calls regarding residential vacancies and appointment settings with property managers

Glen West Management and Realty

2001-2006

OFFICE CLERK

Achieving top-notch customer service resulting in high customer satisfaction and increased client retention

Providing over-the-phone customer support

Data entry to record customer interations and transactions E D U C A T I O N

Glendale Community College

Received 1994

AA DEGREE

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