Customer Service Receiving Associate

**** ******** ******, ***** ***, New York, NY ****3 (H) 917-***-**** (C) (917) 935 - 7340

******.**********@*****.***

LAMONT BRANDON

Professional Summary

Dependable Operations Manager bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Focused with comprehensive knowledge in developing stores and leading staff/sales teams from departments such as bedding, bath, lighting, furniture, decorative hardware and plumbing. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Skills

Exceptional interpersonal communication

Tracking and measuring staff’s performance

Conflict resolution

Efficient multi-tasker Conflict resolution

Work History

Operation Manager

Gracious Homes – New York City, NY

Strategic thinker Goal-oriented

Excellent customer service skills

Merchandising

Organized Project management

Proven ability to lead, motivate and build successful teams 09/2005 to 09/2016

Assigned the tasks of analyzing sales figures as well as forecasting sales volumes to boost up the profits. Handled the responsibilities of updating knowledge of market trends in the retail industry and monitoring the activities of the competitors. Performed essential functions like interviewing staff, performance reviews, as well as provided training programs to new retail staff. Delivered excellent customer service by greeting and assisting each customer. Contributed in customer relations issues in a gracious manner and in accordance with company policies. Consistently review store sales numbers, cost of inventory, operational expenses and inventory loss. Assist with marketing the company by organizing special sales and promotional events. Determined staff promotions and demotions and terminated employees when necessary. Operation Manager 12/2016 to 03/2023

Scheman & Grant Hardware – New York City, NY

Assigned the tasks of analyzing sales figures as well as forecasting sales volumes to boost up the profits. Played a key role in making decisions regarding stock control as well as managed stock levels. Delivered excellent customer service by greeting and assisting each customer. Handled other tasks like daily financial, inventory control and accounting. Consistently reviewed cost of inventory, operational expenses and inventory loss. Fulfilled customer shipping needs using UPS and USPS methods. Freight/Receiving Associate 09/2022 to Present

Home Depot – Bronx, NY

Load and unload trucks.

Ensure the store is stocked and ready for business every day. Stocking merchandise while checking the quantity and quality of the merchandise. Enter information regarding incoming merchandise into company data system. Education

Associate degree: Business Administration

SUNY Morrisville - 80 Eaton St, Morrisville, NY 13408 2002

High School Diploma:

Vanguard High School - 317 E 67th St, New York, NY 10065 2000

Accomplishments

Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Completed review of all OH&S documentation.

Reduced Company product out of stock average by 5 % by implementing F11 function which allows associates to call out missed opportunities due to depleted inventory.

Ensured sales, operations and customer service objectives were achieved and maintained by coaching and developing staff, which contributed to operational efficiency exceeding corporate goals. Introduced appropriate IT system to manage forecasting, order placement and fulfillment, and performance evaluation.

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