General Manager Customer Service
Resume:
Jerry Dean Littlejohn
Redford, MI 48239
****************@*****.***
Affiliation with a progressive organization which can fully utilize my skills & experience to mutual benefit. Ideal opportunity will provide ample room for career growth & development.
Relevant Work Experience
Operations Manager
Foxtrot Aviation/ DTW FBO
Aerospace Metal Detailing
Current Employer
Field Engineer
Byers Engineering - Columbus, OH
March 2022 to June 2022
Contract with AT&T was Nullified
Field survey for planned Fiber Optic Implementation.
Owner-Partnership / General Manager
D & D Contracting Solutions- Dearborn Hts, MI
April 2021 to Current ( Consulting Only at this time )
Full scope contracting service offering HVAC/Plumbing/Electrical and Air Balancing / Air Quality Inspections.
In this capacity my main responsibilities include meeting with prospective clients to discuss contracting needs and service {s} as well as preparing bid proposals.
Develop and maintain supplier/vendor relations.
Establish net 15- and 30-day accounts as needed.
Perform as needed in the field.
Manage customer relations and problem solve as needed.
Consultant /General Manager/Project Manager
Motor City Partners - Detroit, MI
January 2015 to October 2020
Advised and coordinated as lead technical adviser on large scale build of commercial dispensary and medical marijuana grow operation.
Advised and directed daily operational procedures in compliance with MMRA regulations.
Developed protocols and SOP guidelines for company personnel as well as meet and establish professional relations with regulators and vendors.
Developed Team Leader (s) and Management positions within the company.
Managed All Facets of Warehousing Operation.
General Manager
Lady Godiva’s, Inc.- Grand Rapids, MI
May 2008 to November 2014
Supervised daily operations of multiple entertainment facilities to include retail sales and merchandising.
Maintained shift manager relationships as well as developed and maintained vendor relations as needed for the facility.
Responsible for daily balance sheet audits to include daily bank deposits and register cash set up. Reported directly to ownership entities.
Oral Surgical Assistant & Laboratory Technician
Spectrum Health Hospitals: Grand Rapids, MI May 1992 to October 1996
Full spectrum of inpatient & outpatient hospital laboratory services to include specimen collection & time sensitive studies. Main focus on excellent outpatient customer service with attention to detail regarding HIPPA patient privacy regulations.
In addition to full scope laboratory services, routine maintenance and calibration of laboratory equipment reported directly to the director of laboratory services.
Oral Surgeon Assistant. From ortho prep to dental implant surgery, fractured mand/max.
Facial reconstruction, trauma, specimen biopsies and complete impaction removals..
Military Service
Branch: USN
Service country: United States
Rank: Petty Officer Class
September 1987 to September 1991
Medical Corpsman Jacksonville naval hospital
Fleet Marine Force Medical Corpsman service multiple locations.
Commendations:
Meritorious Advancement
SW Asia combat veteran
NCO Leadership Training
Education
USN School of Health Sciences, San Diego,CA & Eastern Michigan University
1987 - 1991 Medical Corps 1992 - 1996 Biology & Chemistry
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