Customer Service Elementary Teacher
Resume:
Agnes M. Martillan
T Villa St.,T Padilla Cebu City, Phillipines
Phone: 092********
Email: ******************@*****.***
PERSONAL INFORMATION
Age :44
Gender :Female
Date of Birth :March 27, 1979
Place of Birth :Sagay City, Negros Occidental
Civil Status :Single
Nationality :Filipino
Religion :Roman Catholic
Languages :English, Filipino, Arabic
EDUCATIONAL BACKGROUND
Tertiary March 2000
B.S.E.Ed
Cebu Normal University
Osmeña Boulevard,Cebu City
Secondary March 1996
Abellana National High School
Osmeña Boulevard,Cebu City
Elementary March 1987
City Central Elementary School
Osmeňa Boulevard, Cebu City
WORK EXPERIENCE
Customer Service Associate
Amazon- Seasonal. Account
Philippines Bldg. Ayala Business Park,
Cebu City
October 2020- January 2021
Customer Care Agent
Teleperformance
Cebu Business Park Cebu City
March 2018-March 2019
Trainee
Global Communications Training
Eperformax Contact Centers and BPO
JY Square Mall, Lahug Cebu City
October 2015- February 2016
Private Tutor
2011-2013 Abu Dhabi, UAE
·Help students to reflect on their skills and experience, both within and outside of the curriculum, in an academic context and where appropriate, use this reflection to assist the student to formulate action plans.
·Direct students to other sources of academic guidance within or beyond the School.
·Evaluate and motivate student to better understand the subject in which they seek improvement.
Private Tutor
2008-2010 Concolacion, Cebu
·Help students to reflect on their skills and experience, both within and outside of the curriculum, in an academic context and where appropriate, use this reflection to assist the student to formulate action plans.
·Helping students to maximize their academic opportunities
·Direct students to other sources of academic guidance within or beyond the School.
·Actively listen to students, providing encouragement and support as appropriate.
Proprietor
Red Coco, Sta. Fe Leisure Inc. Makjang Grill House
2004-2006 Pajac, Lapu-lapu City, Cebu
·Keeps the business running on a daily basis.
·Plans the activities of the business, manages its money or performs marketing tasks
·Responsible for hiring and training employees to assist in running the business.
Lhuivil Compana de Restaurantes 2006-2008 Banilad, Cebu City
Outlet Supervisor
·Responsible for company’s outlet performance like personnel management, beverage and foods and other services and operations.
·Monitor and make sure that there is a smooth running of customer service areas and satisfaction.
·Interacts with their clients in order to make sure that satisfaction and promotion of facilities and services are adequately met.
·Deal with customer’s complaint and listen with some feedbacks so as to improve the services.
·Responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services.
Private Tutor
2003-2004 P. del Rosario St., Cebu City
·Assist student academically in which student seeks improvement
·Evaluate and motivate student to better understand the subject in which they seek improvement
Cashier
Grace Handicrafts
2002-2003 Airport Road, Lapu-lapu City, Cebu
·Handling all the cash transaction
·Checking daily cash accounts
Elementary Teacher
University of San Carlos-South Grade Campus
2001-2002del Rosario St., Cebu City
Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.
·Observe and evaluate students' performance, behavior, social development, and physical health.
·Prepare materials and classrooms for class activities.
·Adapt teaching methods and instructional materials to meet students' varying needs and interests.
·Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
·Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
Service Crew-Cashier
The Tinder Box
2000-2001 North Reclamation Area, Cebu City
·Provide world customer service for the patrons
·Handling all the cash transaction
SPECIAL SKILLS
·Knows basic computer operations
·Interpersonal communication skill
CHARACTER REFERENCES
Richard Alvarez
IT Operations Analyst
Accenture Inc.
SAP ID: 11178108
Al L. Beronque,
Beronque and Associates,
Lahug, Cebu City
CPA 092********/2602278
Lorenze Lopez
Amazon
Team Lead/ Resolution Specialist
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