Agnes M. Martillan

T Villa St.,T Padilla Cebu City, Phillipines

Phone: 092********

Email: adwim9@r.postjobfree.com

PERSONAL INFORMATION

Age :44

Gender :Female

Date of Birth :March 27, 1979

Place of Birth :Sagay City, Negros Occidental

Civil Status :Single

Nationality :Filipino

Religion :Roman Catholic

Languages :English, Filipino, Arabic

EDUCATIONAL BACKGROUND

Tertiary March 2000

B.S.E.Ed

Cebu Normal University

Osmeña Boulevard,Cebu City

Secondary March 1996

Abellana National High School

Osmeña Boulevard,Cebu City

Elementary March 1987

City Central Elementary School

Osmeňa Boulevard, Cebu City

WORK EXPERIENCE

Customer Service Associate

Amazon- Seasonal. Account

Philippines Bldg. Ayala Business Park,

Cebu City

October 2020- January 2021

Customer Care Agent

Teleperformance

Cebu Business Park Cebu City

March 2018-March 2019

Trainee

Global Communications Training

Eperformax Contact Centers and BPO

JY Square Mall, Lahug Cebu City

October 2015- February 2016

Private Tutor

2011-2013 Abu Dhabi, UAE

·Help students to reflect on their skills and experience, both within and outside of the curriculum, in an academic context and where appropriate, use this reflection to assist the student to formulate action plans.

·Direct students to other sources of academic guidance within or beyond the School.

·Evaluate and motivate student to better understand the subject in which they seek improvement.

Private Tutor

2008-2010 Concolacion, Cebu

·Help students to reflect on their skills and experience, both within and outside of the curriculum, in an academic context and where appropriate, use this reflection to assist the student to formulate action plans.

·Helping students to maximize their academic opportunities

·Direct students to other sources of academic guidance within or beyond the School.

·Actively listen to students, providing encouragement and support as appropriate.

Proprietor

Red Coco, Sta. Fe Leisure Inc. Makjang Grill House

2004-2006 Pajac, Lapu-lapu City, Cebu

·Keeps the business running on a daily basis.

·Plans the activities of the business, manages its money or performs marketing tasks

·Responsible for hiring and training employees to assist in running the business.

Lhuivil Compana de Restaurantes 2006-2008 Banilad, Cebu City

Outlet Supervisor

·Responsible for company’s outlet performance like personnel management, beverage and foods and other services and operations.

·Monitor and make sure that there is a smooth running of customer service areas and satisfaction.

·Interacts with their clients in order to make sure that satisfaction and promotion of facilities and services are adequately met.

·Deal with customer’s complaint and listen with some feedbacks so as to improve the services.

·Responsible in recruiting team professional as well as qualified staff who is dedicated to provide great services.

Private Tutor

2003-2004 P. del Rosario St., Cebu City

·Assist student academically in which student seeks improvement

·Evaluate and motivate student to better understand the subject in which they seek improvement

Cashier

Grace Handicrafts

2002-2003 Airport Road, Lapu-lapu City, Cebu

·Handling all the cash transaction

·Checking daily cash accounts

Elementary Teacher

University of San Carlos-South Grade Campus

2001-2002del Rosario St., Cebu City

Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.

·Observe and evaluate students' performance, behavior, social development, and physical health.

·Prepare materials and classrooms for class activities.

·Adapt teaching methods and instructional materials to meet students' varying needs and interests.

·Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.

·Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

Service Crew-Cashier

The Tinder Box

2000-2001 North Reclamation Area, Cebu City

·Provide world customer service for the patrons

·Handling all the cash transaction

SPECIAL SKILLS

·Knows basic computer operations

·Interpersonal communication skill

CHARACTER REFERENCES

Richard Alvarez

IT Operations Analyst

Accenture Inc.

090********

SAP ID: 11178108

Al L. Beronque,

Beronque and Associates,

Lahug, Cebu City

CPA 092********/2602278

Lorenze Lopez

Amazon

Team Lead/ Resolution Specialist

092********

Contact this candidate