Salesforce Administrator Practical Nurse

EMMANUELLA AGUBUZO

713-***-**** **********@*****.***

Professional Summary

With over 3 years of experience as a Salesforce Administrator, I confidently specialize in utilizing the NPSP for Nonprofit Organizations and other businesses. In addition, my proficiency in implementing the Agile model has consistently resulted in increased productivity and adherence to best practices throughout project lifecycles.

Super Badges Trailhead rank

● Flow Elements and Resources Specialist Superbadge

● Flow Optimization Superbadge Unit

● Flow Administration Superbadge Unit

● Flow Fundamentals Superbadge Unit

Experience

The LGHT Group, Houston TX Salesforce Administrator February 2023 - Present

● Implemented Salesforce Nonprofit CRM to track and manage donations and constituent records

● Streamlined donation acknowledgement and app integration through automations

● Efficiently documented processes within Salesforce

● Drove efficiency in task management for grant applications and reports

● Develop and manage donor pipelines for optimal fundraising outcomes

● Customized gift acknowledgements, donation fields, campaigns, grants, accounts, contacts

● Customized opportunities to meet unique organizational needs

● Imported and scrubbed data then set up dashboards Bake Tech, LLC, Houston TX Salesforce Administrator January 2022 - February 2023

● Performed daily user maintenance, and set up profiles, roles, permissions, and groups

● Maintained reports, dashboards, workflows and sharing rules

● Implemented Salesforce.com customizations, including layouts and objects, per CRM requirements

● Identified, diagnose, and resolve technical problems

● Designed web to lead forms; test functionality and track defects

● Authored technical reports and data validation reports

● Created user manuals with detailed instructions for system requirements Santus Global Health, Houston TX Salesforce Administrator August 2020 - December 2021

● Developed user profiles; configured permissions based on organizational requirements

● Migrated user's data from MS Excel/CSV files to SFDC using Apex Data Loader

● Programmed custom fields and formula fields

● Designed email templates for different countries in different languages

● Managed custom metadata, sharing rules based on their business requirement Education & Certifications

● Salesforce Administrator Certification

● Sanford Brown College Bachelor of Science Health Management

● Ultimate Health school Nursing Degree Licensed Practical Nurse

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