Entry Clerk Data
Resume:
Jennifer Merritt
Administrative Assistant/manager
Dorr, MI 49323
**********@***.***
Work Experience
Patient Service Representative/ Covid
Spectrum Health - Grand Rapids, MI
October 2020 to Present
Answering and scheduling vaccines, performing screens, scheduling appointments, verifying insurance, phone call transfers, and solving problems. Working knowledge of Epic. Office Manager and Bookkeeper
Jaeger Contracting LLC - Dorr, MI
December 2018 to Present
• answering questions regarding billing
• insurance
• tax preparations
• Dot
• Insurance claims, and policies
• accounts payable/receivable
Insurance assistant
Green Built Roofing, LLC - Dorr, MI
August 2020 to October 2020
Answering phones
Directing calls
Handling customers
Working with insurance adjusters on claims. And approvals Mac systems
Title Clerk
Ed koehn ford - Wayland, MI
June 2014 to September 2014
Responsibilities
Entering new vehicles, cvrs, answering multi line phones, cashiering. Operations Supervisor
Gun Lake Casino - Wayland, MI
January 2011 to November 2011
Responsibilities:
• Managing team members in all aspects within Internal Maintenance, Valet and Transportation.
• Creating schedules and monitoring employee time sheets.
• Conducting employee evaluations based on job performance including creating action plans.
Shift Manager and PERC Trainer
Biggby Coffee/Beaner's - Grandville, MI
January 2007 to July 2009
Responsibilities:
• Managing crew to perform daily customer service functions.
• Responsible for tracking inventory and report summaries.
• Maintaining adequate records for POS cash register transactions including drawer counts and cash handling procedures. Cashier/Stocker
PetSmart - Kentwood, MI
July 2004 to December 2006
Responsibilities:
• Performing daily customer service functions.
• Making sure shelves where stocked with inventory.
• Using multiple line telephone systems.
Education
Associates in Business
Kalamazoo Valley Community College - Kalamazoo, MI Present
Skills
• Billing
• Data Entry
• Payroll
• Receptionist
• Scheduling
• Accounts Payable
• Typing
• Microsoft Office
• Human Resources
• Quickbooks
• Accounts Receivable
• Bookkeeping
• Word
• Microsoft Excel
• Office Management
• Customer Service
• Outlook
• accounting
• Marketing
• Time Management
• Front Desk
• Valet Parking
• Management
• Administrative Experience
• Multi-line Phone Systems
• Microsoft Powerpoint
• Team Management
• Clerical Experience
• Guest Services
• Insurance Verification
• Phone Etiquette
• Office Administration
• Medical Scheduling
• Teaching
• Experience with children
• Childcare
• Crew management
• Epic
• Word processing
• Adobe Acrobat
• Microsoft Outlook
Certifications and Licenses
Driver's License
Assessments
Office Manager — Highly Proficient
November 2019
Scheduling and budgeting.
Full results: Highly Proficient
Attention to Detail — Highly Proficient
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Personality: Customer Service Fit — Proficient
September 2019
Measures the traits that are important for high-quality customer service. Full results: Proficient
Microsoft Word — Highly Proficient
November 2019
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient
Receptionist — Proficient
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Veterinary Receptionist Skills — Proficient
December 2019
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Data Entry Clerk — Highly Proficient
January 2020
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Verbal Communication — Highly Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Working with MS Word Documents — Expert
July 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert
Call Center Customer Service — Proficient
July 2020
Applying customer service skills in a call center setting. Full results: Proficient
Spreadsheets with Microsoft Excel — Familiar
July 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Familiar
Scheduling — Highly Proficient
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Dental Receptionist Skills — Expert
July 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Expert
Dental Receptionist Skills — Expert
July 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Expert
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Legal Skills — Completed
July 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Completed
Customer Focus & Orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Conscientiousness — Proficient
August 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Retail customer service — Proficient
September 2021
Comprehending and responding to retail customer needs Full results: Proficient
Basic attention to detail — Highly Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Dental receptionist skills — Proficient
June 2021
Managing practitioner schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Numerical reasoning skills — Proficient
November 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Proficient
Work style: Reliability — Highly Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Medical receptionist skills — Proficient
August 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional Skills
• Customer Relations • Computer Proficient
• Front-Office Operations • Problem Solving
• Leadership/Management • Planning and Organizing
• Interpersonal Skills • Scheduling
• Multi-tasking • Coding
• General Office Skills • Data Entry
• Filing • Quick-books
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