Jennifer Merritt

Administrative Assistant/manager

Dorr, MI 49323

adwijn@r.postjobfree.com

+1-616-***-****

Work Experience

Patient Service Representative/ Covid

Spectrum Health - Grand Rapids, MI

October 2020 to Present

Answering and scheduling vaccines, performing screens, scheduling appointments, verifying insurance, phone call transfers, and solving problems. Working knowledge of Epic. Office Manager and Bookkeeper

Jaeger Contracting LLC - Dorr, MI

December 2018 to Present

• answering questions regarding billing

• insurance

• tax preparations

• Dot

• Insurance claims, and policies

• accounts payable/receivable

Insurance assistant

Green Built Roofing, LLC - Dorr, MI

August 2020 to October 2020

Answering phones

Directing calls

Handling customers

Working with insurance adjusters on claims. And approvals Mac systems

Title Clerk

Ed koehn ford - Wayland, MI

June 2014 to September 2014

Responsibilities

Entering new vehicles, cvrs, answering multi line phones, cashiering. Operations Supervisor

Gun Lake Casino - Wayland, MI

January 2011 to November 2011

Responsibilities:

• Managing team members in all aspects within Internal Maintenance, Valet and Transportation.

• Creating schedules and monitoring employee time sheets.

• Conducting employee evaluations based on job performance including creating action plans.

Shift Manager and PERC Trainer

Biggby Coffee/Beaner's - Grandville, MI

January 2007 to July 2009

Responsibilities:

• Managing crew to perform daily customer service functions.

• Responsible for tracking inventory and report summaries.

• Maintaining adequate records for POS cash register transactions including drawer counts and cash handling procedures. Cashier/Stocker

PetSmart - Kentwood, MI

July 2004 to December 2006

Responsibilities:

• Performing daily customer service functions.

• Making sure shelves where stocked with inventory.

• Using multiple line telephone systems.

Education

Associates in Business

Kalamazoo Valley Community College - Kalamazoo, MI Present

Skills

• Billing

• Data Entry

• Payroll

• Receptionist

• Scheduling

• Accounts Payable

• Typing

• Microsoft Office

• Human Resources

• Quickbooks

• Accounts Receivable

• Bookkeeping

• Word

• Microsoft Excel

• Office Management

• Customer Service

• Outlook

• accounting

• Marketing

• Time Management

• Front Desk

• Valet Parking

• Management

• Administrative Experience

• Multi-line Phone Systems

• Microsoft Powerpoint

• Team Management

• Clerical Experience

• Guest Services

• Insurance Verification

• Phone Etiquette

• Office Administration

• Medical Scheduling

• Teaching

• Experience with children

• Childcare

• Crew management

• Epic

• Word processing

• Adobe Acrobat

• Microsoft Outlook

Certifications and Licenses

Driver's License

Assessments

Office Manager — Highly Proficient

November 2019

Scheduling and budgeting.

Full results: Highly Proficient

Attention to Detail — Highly Proficient

November 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Personality: Customer Service Fit — Proficient

September 2019

Measures the traits that are important for high-quality customer service. Full results: Proficient

Microsoft Word — Highly Proficient

November 2019

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Highly Proficient

Receptionist — Proficient

November 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Veterinary Receptionist Skills — Proficient

December 2019

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Data Entry Clerk — Highly Proficient

January 2020

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Verbal Communication — Highly Proficient

July 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Working with MS Word Documents — Expert

July 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert

Call Center Customer Service — Proficient

July 2020

Applying customer service skills in a call center setting. Full results: Proficient

Spreadsheets with Microsoft Excel — Familiar

July 2020

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Familiar

Scheduling — Highly Proficient

July 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Dental Receptionist Skills — Expert

July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Expert

Dental Receptionist Skills — Expert

July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Expert

Supervisory Skills: Motivating & Assessing Employees — Highly Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Legal Skills — Completed

July 2020

Assisting practicing attorneys in the preparation for litigation proceedings Full results: Completed

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer Service — Proficient

November 2020

Identifying and resolving common customer issues

Full results: Proficient

Work style: Conscientiousness — Proficient

August 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Retail customer service — Proficient

September 2021

Comprehending and responding to retail customer needs Full results: Proficient

Basic attention to detail — Highly Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Dental receptionist skills — Proficient

June 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Numerical reasoning skills — Proficient

November 2020

Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs

Full results: Proficient

Work style: Reliability — Highly Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Medical receptionist skills — Proficient

August 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Professional Skills

• Customer Relations • Computer Proficient

• Front-Office Operations • Problem Solving

• Leadership/Management • Planning and Organizing

• Interpersonal Skills • Scheduling

• Multi-tasking • Coding

• General Office Skills • Data Entry

• Filing • Quick-books

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