Jordan Lowe

618-***-****/adwijf@r.postjobfree.com

Army Veteran

Former Law Enforcement Officer

Former Collegiate soccer player

Former High School Athlete

Education

Park University: 2017

B.S. Criminal Justice Administration

Centriq Training: 2020

Systems Administration and Security Certification

Earned CompTIA Security+ certification after graduating from Centriq Training

Systems Administrator for Windows, Linux

IT project team collaboration

Cochise College: 2014

A.A.S. Intelligence Analysis

Career

Puyenpa LLC – Helpdesk Technician/ System Administrator: December 2022 to Current

Conduct knowledge management for the Helpdesk Technician role.

Conduct system administrative duties.

Manage contractor profiles and credentials.

Monitor systems and corresponded according to the situation.

S2 Analytical - Knowledge Manager: May 2022 to October 2022

Led contractor teams that developed and implemented networks and servers, and responders to user help desk requests, and monitors of system stability and performance.

Experienced with monitoring day-to-day information technology (IT) activities, ensured that systems, services, and infrastructure worked reliably and securely.

Directly supported end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages.

Supported stakeholders via SharePoint, Active Directory, and system administrative processes.

Supported clients via Intel Share and Microsoft Azure

Led executive meetings weekly via Adobe Connect and Webex

Created collaborative pages via Microsoft Teams

Led collaborative efforts for DOD IT Projects and led demonstrations.

Pulled knowledge from longtime resources, documenting easy step by step procedures for future employees.

Conducted SharePoint web development.

Increased speed and simplified the functionality of note taking.

Conducted business analysis via Tableau.

Configured Microsoft Teams project management profiles by securely adding more user functionality, permissions, and access to multiple project environments.

Pulled data from the Git repository to the development environment to edit Python objects at the discretion of the lead architect.

Created simple objects in python via NGA authorized applications.

Requested objects to be changed or edited at the discretion of the stakeholders.

Pushed overdue changes and led the highest priority of tasks via the stakeholder concerns.

Vectrus - Configuration Manager: August 2021 to May 2022

Experienced in leading Contractor teams that developed and implemented networks and servers, and responders to user help desk requests, and monitors of system stability and performance.

Experienced with monitoring day-to-day information technology (IT) activities, ensured that systems, services, and infrastructure worked reliably and securely.

Directly supported end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages.

Supported facility data management through administrative support.

Supported data integration.

Lead let multiple application file configuration.

Function tested applications for big data migrations.

Requested multiple third-party application big data migration demonstration and led team exercises to ensure demonstrations and meeting times were in synchronization.

Led NGA West infrastructure workforce management team issues in both production and development environments.

Lead D.O.D. IT Management Project application vulnerability patching

Engaged Stakeholders on future needs during the current SDLC.

Updated existing applications via VMware, Splunk, vSphere, Citrix, Hyper-V, Remote Work, PKI application.

Worked within existing software packages and patched bugs.

Conducted Intelligence Analysis and network mapping to create a visual diagram of the architecture.

Supported the lead programmers with intelligence support during the development and execution of the SDLC.

TEKsystems - Systems Administrator May 2021 to August 2021

Led Contractor requests and developed and implemented networks and servers, and responders to user help desk requests, and monitors of system stability and performance.

Experienced with monitoring day-to-day information technology (IT) activities, ensured that systems, services, and infrastructure worked reliably and securely.

Directly supported end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages.

Installed and supported computer systems and servers.

Gave end-user support, in compliance with STIG requirements and resolved technical issues in Remedy.

Offered remote support using Citrix and PKIs.

Provided important hardware support for desktop computers, printers, and laptops.

Tasked to configure hardware devices and test new software.

Designed the composition of a hardware cloning system.

Upgraded, troubleshot, and solved problems in Mission Planning Equipment and Weapons systems.

Received monthly MAFPS script updates from NGA, while supporting the mission.

Pushed updates to master workstations prior to cloning SSDs and using the cloned hardware to update the enterprise.

Conducted stakeholder pre patch investigations and post patch investigations.

Developed strategies for client/server implementations.

Acted as a team lead in the design and review of new server systems, applications, and hardware.

Conducted storage capacity patching as needed.

Ran PowerShell scripts from SMEs within the maturity time window to avoid zero-day attacks and known vulnerabilities.

Led, coordinated, and participated in key process improvements as they related to the client/server environment.

Coordinated and collaborated with technical services team members to ensure availability, reliability, and scalability of organizational servers to meet business demands.

Established and implemented policies, procedures, and technologies to ensure server security.

Systems Administrative duties: Database Management, Enclave Management, Server Management, Windows Operating systems, Linux distribution, Oracle Database Management, and Patch Management for all systems via:

Worked within existing software packages and patched bugs for Enclaves of Windows and Linux Kernels.

Provided and prepared intelligence reports that support USTRANSCOM lines of effort.

Supported the lead programmer with intelligence support during the development and execution of the SDLC.

Summit Technologies - Support Services Representative: May 2020 to May 2021

Used SCCM to push patches to enclaves of server of windows servers.

Actively responded to classified and unclassified trouble shooting requests to avoid zero-day attacks.

Kept the OS up to date via patch management.

Interviewed stakeholders to gather information useful in providing recommendations and solutions to technical problems.

Installed, configured, and troubleshot Mission Planning Equipment, servers, and network issues following the standard OSI model.

Provided daily technical support services for information technology establishments to avoid zero-day attacks and upgrade mission critical equipment.

Set single authentication and configured classified equipment in accordance with DOD standards.

Managed active directory/NET IQ, TASM, JMPS and kept NGA updates configured correctly in accordance with the mission planning equipment requirements.

Forced GPO updates via PowerShell or Command

Operated a Z-cloner daily to conduct D.O.D. cloning and reimaging operations.

Investigated network issues with Comm Focal Point and insured all mission planning equipment was placed in the correct organizational units for successful mission planning.

Stored classified documentation and classified mission planning equipment.

Installed Windows 7 OS and Windows 10 OS on ACE I, ACE II, ACE III desktops and CF-20 desktops.

Configured Windows 10 patching monthly to keep a workstation up to date to minimize vulnerabilities.

Monitored health, availability, and performance of individual applications hosted in the Cloud One environment.

Managed the deployment of scheduled and unscheduled application updates.

Monitored interfaces to external services and source data providers.

Collaborated with Cloud One support staff and MAFPS developers to diagnose and resolve issues as needed.

Handle and enjoy projects from large initiatives to simple requests.

Provided and Prepared intelligence reports that support USTRANSCOM lines of effort for the exercise control group to identify and refine current and priority intelligence requirements.

Supported the Lead Script Writer with intelligence support during the development and execution of the SDLC.

Collaborated with the Lead Script Writer with the appropriate intelligence support within the Joint Event Life Cycle (JELC)

Support the Lead Script Writer with intelligence support during the development and execution of the exercise program.

NGA - TPGS - FMV Analyst: February 2019 to February 2020

Conducted near real time analysis using ArcGIS, Falconview, All Source Intelligence and Multisource Intelligence.

Conducted map data updates from NGA and updated Satellite Imagery

Installed PKI Certifications

Conducted troubleshooting for classified desktops and classified workstations.

Conducted Windows Desktop troubleshooting.

Conducted Oracle Database management.

Queried intelligence data

Conducted MySQL Database administration/ data mining.

Missouri Army National Guard 35F20: May 2013 to May 2019

Trained soldiers as a DSGS-A Certified Instructor

Earned the Information Assurance Certification

Practiced multiple forms of Cyber Security

Conducted and trained in Operational Security

Became Intelligence Analyst certified by Cochise College and Army

Activated as Infantry for the Ferguson conflict and deployed as infantry.

Conducted physical security at FTX, Ferguson conflict and deployment.

TS/SCI with CI Polygraph is my highest classification.

Conducted intelligence analysis to assess intrusion signatures, tactics, techniques, and procedures associated with the preparation for and execution of attacks.

Conducted foreign military order-of-battle intelligence analysis for the Director of National Intelligence for Military Issues.

Constructed queries and retrieval of historical files to conduct comparative intelligence analysis.

Identified, analyzed, and evaluated data in support of military intelligence, surveillance, and reconnaissance processes.

Managed the deployment of scheduled and unscheduled application updates.

Actively participated in document incident response and root-cause analysis.

Conducted Oracle Database management.

Queried intelligence data

MySQL Database administration/ data mining

Technical Skills

NARA Records Management, Archibus, BIM, Revit 2021, AutoCAD, GIS, Configuration Management, Software Configuration, SDLC, Agile Methodology, JavaScript, HTML, Python, SQL Database Management, RDBMS, Enclave Administration, RHEL Administration, RDP, VPN, Server Management, Cloud Services Management, Linux Server Administration, GDSS Administration, MAFPS Administration, MEIS, Mongo DB experience, Wireshark, Windows Servers(2008,2012 R2, 2016), VMWare, PowerShell, Scripting, Routing and Switching, Reimaging, Cloning, Patching, Classifying DOD equipment, Desktop updates, Configuring NGA proprietary map data, Map Data Management, Data Management, DSGS-A System Administration, CPOF System Administration, TASM map data administration, PFPS data administration, ArcGIS, Falconview, Active Directory, NETIQ, Classified Voice and Data Network Systems, Video, and Video Teleconferencing, ITIL Fundamentals,,, GEOINT, AWS, GitHub, Information Assurance, Knowledge Management, Tableau, Nintex, SharePoint, Intel Share, Microsoft Teams, IC Connect, Webex, COE, SBU, Dissemination, Oracle Data Mining, Oracle Data Management, Patching, Patch Management, Application functionality testing, Application View Administration, SCCM patching.

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