MELISSA TOMPKINS

adwij2@r.postjobfree.com 860-***-**** Milton, PA 17847

Summary

Knowledgeable business professional and college educated artist and craftsman; experienced in online business creation, development and management. Exceptional ability to work with customers to provide a positive and successful purchasing experience.

Skills

Entrepreneur/ artist

Business owner

Social media marketing and management

Customer acquisition and service

Upselling

Color specialist

Innovator

Packaging and shipping skills

Writing copy

Strong work ethic

Problem Resolution

Experience

Self Employed Milton, PA

Online Shop, the Family Joolz, Etsy.com

02/2015 - Current

Designed and produced 16 unique ring box designs that are recognized worldwide.

Developed ability to design and print on 3D printer.

Maximized negotiating skills to obtain best price for high quality materials.

Established credibility and created confidence quickly and easily with online sales prospects.

Worked with customers to sell and upsell 17,000+ ring boxes in a dozen plus countries.

Maintained high feedback ratings from customers by responding quickly to questions and problems. 3,000+ 5 star ratings.

Managed 3 websites, fulfilling orders timely and accurately.

Self Employed Milton, PA

Online Shop, Little Bits and Pieces, Etsy.com

02/2011 - 02/2015

Created website to market self-designed items and vintage Victorian jewelry.

Promoted shop on social media platforms to maximize brand identity and generate revenue.

Maintained inventory by shopping estate sales, antique shops.

Developed expertise in valuing and pricing jewelry and gem products.

Worked with customers individually to make or locate custom pieces.

Resolved issues quickly through meticulous research and quick decision-making. Achieved 100% customer satisfaction in worldwide sales.

Bethany Veterinary Hospital Bethany, CT

Certified Veterinary Technician

01/1989 - 09/1993

Assisted with all aspects of animal health and care, assisting in office and on farm calls, performing tests, and reading results.

Worked with other employees to keep patient flows running smoothly and efficiently.

Supported veterinarians to drive quality care, advocate for pets, educate clients, and encourage repeat business.

Education and Training

Central Connecticut State University New Britain, CT

Bachelor of Arts in Art Education

06/1987

Brigham Young University Provo, UT

Graphic Design

1983-1986

Accomplishments

Etsy.com 1% Top Seller Award to current month

Etsy.com 95% response time to customers

Etsy.com Fast shipping award

Etsy.com 100% 5 star reviews from last 200 contacts

Websites, Portfolios, Profiles

http://www.linkedin.com/in/melissa-tompkins-94058b68

https://www.amazonhandmade/thefamilyjoolz.com

https://www.thefamilyjoolz.etsy.com

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