Call Center Customer Service
Resume:
mamie brown
Gulfport, MS *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Store Manager,Cashier,& etc
Anna's consignment shop - Gulfport, MS
March 2017 to August 2017
store manger, cashier of Anna's closet it was very very interesting opening and closing of the consignment shop greeting the customers making sure the building is clean putting out the merchandise if the customers need assistance in finding an item I assist the customers with that if they purchase an item I cash them etc
Players Club Representative
Imperial Palace Casino - Biloxi, MS
June 2002 to August 2004
Greeting the guest when they approached the Players Club if we are asked to check their comps check for room comps movie comps Spa comps restaurant comps to see if they have enough points for the free gifts and to see how much cash they have on their cards answer the phone work the computers and etc Direct Care Worker
South Mississippi Regional Ctr
March 1998 to June 2000
Getting the patients up in the morning making sure they brush their hair brush their teeth put on their clothes wash their face feed the patients that does not know how to feed their selves making sure that they get to class on time in etc
Nursing Assistant
Miramar Nursing Hme
April 1987 to August 1998
Education
High school diploma
Gulfport High School
Skills
• Store Management Experience (3 years)
• Management (3 years)
• Retail Management (3 years)
• Merchandising (4 years)
• Cash Handling (5 years)
• Assistant Manager Experience (3 years)
• Pricing (4 years)
• Sales Management (4 years)
• Customer service (6 years)
• Recruiting (2 years)
• Loss Prevention (2 years)
• Profit & Loss (1 year)
• Retail Sales (3 years)
• Sales (3 years)
• Cashiering (5 years)
• Inside Sales (4 years)
• Business Development (6 years)
• Budgeting (6 years)
• Account Management (4 years)
• Dialysis Experience (10+ years)
• Purchasing (7 years)
• Salesforce (5 years)
• CRM Software (3 years)
• Upselling (3 years)
Assessments
Supervisory Skills: Motivating & Assessing Employees — Familiar August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Sales Skills — Familiar
August 2020
Influencing and negotiating with customers
Full results: Familiar
Customer Focus & Orientation — Familiar
August 2020
Responding to customer situations with sensitivity Full results: Familiar
Verbal Communication — Completed
August 2020
Speaking clearly, correctly, and concisely
Full results: Completed
Sales Skills — Familiar
August 2020
Influencing and negotiating with customers
Full results: Familiar
Customer Service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Receptionist — Familiar
October 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Call Center Customer Service — Completed
October 2020
Applying customer service skills in a call center setting Full results: Completed
Customer Focus & Orientation — Familiar
August 2020
Responding to customer situations with sensitivity Full results: Familiar
Outside Sales — Proficient
November 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer Focus & Orientation — Familiar
August 2020
Responding to customer situations with sensitivity Full results: Familiar
Scheduling — Completed
November 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Data Entry: Accuracy — Completed
November 2020
Entering data quickly and accurately
Full results: Completed
Call Center Customer Service — Completed
October 2020
Applying customer service skills in a call center setting Full results: Completed
Written Communication — Completed
November 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Accounting Skills: Bookkeeping — Completed
November 2020
Calculating and determining the accuracy of financial data Full results: Completed
Memorization — Completed
November 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Completed
Numerical Reasoning Skills — Completed
November 2020
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Completed
Working with MS Word Documents — Familiar
November 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Customer Service — Completed
October 2020
Identifying and resolving common customer issues
Full results: Completed
Inside Sales — Completed
November 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Attention to Detail — Completed
November 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
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