Customer Service Collections Representative
Resume:
Jamie R. Dooley
New London, CT
***************@*****.***
Ambitious Customer Service and Administrative professional with strong work ethic and a courteous demeanor. Energetic problem solver with active listening ability and exemplary communication skills. Dedicated to developing and expanding my skillset to serve my customers and community more effectively.
Skills & Qualifications:
Money Management
General Accounting
Data Collection
Key Holder
Negotiation
Payment plan development
Patience
Microsoft Suite
Legal Software Experience
Goal & Service Oriented
De-escalation & empathy
Stress management
Employment History:
Lead Crew Member 2012-2022
Wendy’s – Manchester, CT
Offered direct supervision to staff, managed escalated customer issues and ensured daily operations were seamless.
Ensured kitchen and dining areas were consistently hygienic and organized.
Solved staffing complications, provided training and promoted a team environment. Grocery Clerk 2014-2019
Big Y – Manchester, CT
Built relationships with and educated customers in order to create sales.
Priced, rotated, stocked, faced, and leveled product.
Assisted in receiving, unloading, verifying, and storing product.
Safely operated and cleaned equipment.
Customer Service/Credit and Collections Representative 2013-2014 Northeast Utilities (Contracted by Apollo Professional Solutions) - Windsor, CT
Received customer service telephone calls in high volume call center.
Built customer relationships by handling questions and concerns with speed and professionalism.
Resolved customer complaints, managed database records, drafted status reports on customer service issues.
Legal Assistant 2001-2006
Law Office of Howard L. Schiff, PC – East Hartford, CT
Maintained and updates client information on court docket and files.
Composed correspondence, maintained weekly data reports, provided follow-up on court proceedings.
Education:
B.S. in Political Science/Pre Law emphasis University of Nebraska – Kearney, NE
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