Amazon Prime Data Analyst

JEANA JULIAN

713-***-**** *****.**********@*****.***

EDUCATION

Southern New Hampshire University Hooksett, NH

Master of Science Organizational Leadership (Dec 2022)

Texas A&M University College Station, TX

Bachelor of Science Poultry Science (Dec 2019)

CERTIFICATIONS

Leadership in a Nonprofit – SNHU issued September 2022

Human Resource Management – SNHU issued July 2022

WORK EXPERIENCE

AMAZON INC., College Station, TX

Data Analyst, Aug 2022 - Present

Led effort of introducing Amazon Prime Air drone delivery service

Opened over 600 drone-delivery residential accounts (150 initial with an additional 450 accounts through self-initiated door-to-door efforts)

Secured 2 large apartment complex accounts, about 750 customers each, surpassing the 2000 accounts goal set for the whole team

Analyzed 7 categories of geographical data to determine drone delivery eligibility

Trained 3 incoming hires on data analysis SOP’s (Standard Operating Procedures)

Enhanced SOP, by facilitating various departments’ work scope, improving efficiency by 20% increasing the daily surveys from 10 to 12

Coordinated with at least 2 departments, such as Validation and Scheduling, for quality assurance and quality control to attain positive customer experience

CUSTOMER IMPACT, College Station, TX

Operations Assistant, Nov 2021 – Aug 2022

Facilitated project details between 7 departments for at least 16 different projects

Handled over 250 communication lines including, phone calls, emails and meeting minutes daily

Cultivated customer-client relationships by leading stand-up meetings 2 times a week

Maintained contractual changes of up to $12,000 per week to integrate into rep’s work scope

Managed financials with accountant, including but not limited to, rep payments totaling to $2,500-$4,000 a day

TEXAS A&M UNIVERSITY, College Station, TX

Researcher, Jan 2018 - Nov 2019

Worked in an interdisciplinary team of 4 diverse veterinary students of to achieve phase 1 and 2 of a group-assigned project

Trained 3 students on the basics of measuring geophagy within 3 months, resulting in 17 total samples done per pay within the undergraduate group

Maintained and replenished 17 quaker parrot cages, which facilitated the efficiency of each graduate students by about 6 hours per week

Analyzed data for comparing geophagy in nature to captivity, using controlled and experimental groups

TEXAS A&M UNIVERSITY LIBRARIES, College Station, TX

AskUs Desk Student Worker, Jul 2019 - Nov 2019

Logged meeting highlights in interdepartmental Chair Head meetings, keeping track of follow-through action items

Organized approximately 300 books daily, reducing workload of library staff by about 20 hours a week

Helped on average 75 students per day, in person and through phone calls

ADDITIONAL SKILLS

Salesforce, Swift, Quip, Scheduling programs, Public Speaking, Leadership, Organization, Adaptability, Conflict Resolution, Customer Service, MS Office

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