AHRON DARNELL

Cheektowaga NY · 716-***-****

adwihr@r.postjobfree.com · LinkedIn Profile · Linkedin.com/in/centralsupport

Customer focused Artist, Engineer, and support person with a love for mobile device management

EXPERIENCE

11/2022 – 03/2023

LEVEL 1 SUPPORT, CeTech

Level 1 helpdesk support using these and other technologies. Office 365, Google Workspace, Microsoft Active Directory, Sophos software and VPN, Kaseya, Screen Connect, PC hardware deployment, client specific cloud and local applications, Supported over 1000 employees across more than 50 clients with different network configurations

12/2020 – 4/2022

IT MANAGER AND SYSTEMS ENGINEER, TxMQ

It management and sole IT support person using these and other technologies in conjunction with a small company, SOC compliance, Mobile Device Management, Jumpcloud, Project Management, Microsoft Teams, Google Workspace, QuickBooks, Server hardware decom and Deployments, Fleetsmith, Process Documentation, SSL Certificate management, Purchasing and logistics, Backup and Disaster recovery, Xen Virtualization, VMware vSphere deployment and administration, Munki, Autopkg, Apple Mac support, Windows PC support, Contract negotiations, JIT/SAML SSO implementations, Salesforce Administration, Supported 100s of direct coworkers and customers

6/2018 – 5/2020

MOBILE DEVICE ADMINISTRATOR, CROSSFUZE

The highest level of mobile device support working with a small team of contractors using these and other aspects of the client’s environment, Android and iOS support, updates, testing, implementation, Citrix, SharePoint, escalation point for levels 2 and 3, Airwatch, Workspace One, Active Directory, Lotus Notes, Email, phone and Chat support, Executive support, Office 365, Teams Migration, Documentation creation and validation for technical processes, Windows 10, Covid-19 response team, Managed and configured hundreds of devices directly and indirectly supported thousands of mobile device users and configurations

1/2017 – 6/2018

MOBILITY INTEGRATIONS SUPPORT, M&T BANK

I came on board to support a mobile modernization project at M&T using these and other resources, AirWatch, Xen Mobile, Project Management, Documentation of technical processes, Android and iOS support, Testing and deployment of changes, Training of third party first level mobile device support team, escalations, Microsoft Exchange, Managed and configured hundreds of devices directly and indirectly supported thousands of mobile device users and configurations

9/2011 – 9/2016

TECHNICAL LEAD, HOSPICE BUFFALO

Worked my way up from being a third-party tech to being hired on and becoming the helpdesk technical lead using these and other resources. Wiki documentation of helpdesk procedures, custom Linux utility servers such as documentation and imaging, EMR testing and migrations with Suncoast Pointcare, MEDENT and other systems, supported over 500 Windows and Apple desktop and laptops, supported over 300 mobile Android and iOS devices, implemented Airwatch Mobile Device Management, Managed over 300 Citrix user accounts, repaired over 200 PC and laptops and over 30 mobile devices by hand, deployed and managed Spiceworks monitoring platform, Microsoft system imaging server deployment for Windows 10

9/2008 – 9/2011

TECHNOLOGY SPECIALIST, INGRAM MICRO

Provided presales product configurations for large and small clients so they could leverage, implement and sell these and other technologies. HP Enterprise and small business servers, Enterprise storage, Cloud services, Apple laptops and desktops, DELL products, Lenovo servers and laptops, Created and maintained a knowledge base for DELL configurations, Cut hold times, drove over $100000 dollars in HP sales, awarded over $3000 in bonuses for HP sales leads, Awarded over $1000 dollars in bonuses for Hitachi storage sales leads, Rewarded over $2000 dollars for power management sales leads, consistently met or exceeded performance goals, over 90% of my configurations led to sales of 800,000 or more, received 10 letters of commendation to my management from customers

8/2008 – 10/2008

FIELD TECHNICIAN, WACHOVIA

Short term contract to implement VDI system at Wachovia banks in western NY. VMware VDI, End user training and support, Backup, Migration, System hardware deployment and configuration

1/2007 – 10/2007

TECHNICAL SPECIALIST, STATE FARM

This was a short-term contract for a specific project. Windows server 2000 to 2003 migrations at multiple independent locations across Louisville and Frankfort Kentucky.

11/2003–3/2006

HELPDESK 3RD SHIFT LEAD TOYOTA

Provided Global helpdesk support as the sole 3rd shift help desk staff person. Created documentation, ran reports and kept everything up and running in a Microsoft environment t5hat also used Lotus Notes

FOR ADDITIONAL JOB HISTORY PLEASE SEE MY LINKEDIN PAGE

EDUCATION

2001

A+ AND NETWORK PLUS TRAINING, EAST SIDE TECHNICAL SCHool lexington KY

I spent 2 years learning A+ and Network + technologies ultimately obtaining my CompTIA Network+ certification

2001

HIGH SCHOOL, Lafayette Senior High Lexington Kentucky

SKILLS

Industry Knowledge: Technical Documentation, System Administration, Customer Service, Storage, Technical Support, Customer Relations, Healthcare Information Technology, Linux System Administration, Database Administration, MDM, System Deployment, social media, Inventory Management, Employee Training, Networking, Hardware, Airwatch, MediaWiki, Computer System Validation

Tools & Technologies: Servers, VMware, Citrix, Linux, Lotus Notes, Apache, Bash, Unix, Linux Server, AIX, MySQL, Electronic Medical Record (EMR), Microsoft Outlook, Microsoft Exchange, Active Directory, Operating Systems, Mac, OS X

Interpersonal Skills: Team leadership, Interpersonal Leadership, Leadership Languages: English

Software: Systems Engineer, Administrator, Windows, Active Directory, Identity

CERTIFICATIONS

IT Security Foundations: Core Concepts

LinkedIn • 2022

Leading from the Middle

LinkedIn • 2020

Linux: Bash Shell and Scripts

LinkedIn • 2020

macOS for IT Administrators

LinkedIn • 2020

Creating a Culture of Collaboration

LinkedIn • 2020

Windows 10: Intune Device Management

LinkedIn • 2020

Network +

CompTIA • 2000

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