Service Representative Customer

Tomeajoy Wright

Detroit, MI

************@*****.***

(313) - 633 - 5475

PROFILE SUMMARY:

Dedicated and highly motivated professional with extensive experience in Communications and Customer Service.. Committed to balancing company goals while helping all clients find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of clients. Aiming to use my proven skills to effectively fill a role in your company. SKILLS:

● Strategic and Critical Thinking

● Time Management and Organization

● Documentation and Presentation

● Proficient in Microsoft Office Suite

● Record-Keeping and Data-Entry

● Excellent Phone Etiquette

● Communication and Interpersonal Skills

● Performance Management

PROFESSIONAL EXPERIENCE

IES Communications

Kansas City, KS 08/2022 - Present

Pre-Sales Representative

● Deliver presentations and demonstrations to prospective and current clients.

● Liaise with those developing products/services to gain an in-depth knowledge that you can relate to customers – and to let them in on user behavior and/or any potential changes clients would like.

● Help the sales team to reach targets

● Conduct research into the industry – including competitor research.

● Encourage clients to buy extras, upgrades

Proctor Financial Inc.

Troy, MI 09/2021 - 04/2020

Mortgage Servicing Specialist

● Scanned all necessary loan files and other documents.

● Assembled, led, and facilitated teams in the development and implementation of key department initiatives.

● Prepared and audited closing documents in a timely manner.

● Tracked records of identifying issues, opportunities, and effective solutions and collaborated with other departments to improve processes and/or results. This includes ensuring policies and procedures are up to date.

● Ensured the data integrity on the processing/closing system is accurate. AMROCK

Detroit, MI 07/2020 - 05/2021

Closing Support Specialist

● Prepared loan closing documents within the Production Software System (Encompass).

● Managed a pipeline of conventional, portfolio, and USDA loans.

● Completed an accurate and compliant Closing Disclosure to be provided to the borrower within the TRID timing guideline requirements.

● Completed an accurate and compliant Closing Disclosure to be provided to the borrower within the TRID timing guideline requirements.

● Monitored the borrower’s receipt of the Closing Disclosure.

● Ensured accuracy of documents sent to closing, including but not limited to borrower names, rate, term and loan type, first payment date and escrow information. Community First Lending

Monroe, NJ 06/2013 - 11/2017

Customer Service Representative

● Managed large amounts of incoming phone calls.

● Identified and assessed customers’ needs to achieve satisfaction.

● Created sustainable relationships and trust with customer accounts through open and interactive communication.

● Provided accurate, valid and completed information by using the right methods/tools.

● Met personal/customer service team sales targets and call handling quotas.

● Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution

● Maintained records of customer interactions, process customer accounts and file documents. Direct Dialog

Troy, MI 06/2019 - 08/2019

Customer Service Associate

● Assisted customers with emergency problems or unexpected situations.

● Provided solutions for customer problems.

● Ensured customer issues are resolved in a timely manner.

● Developed and maintained relationships with customers.

● Maintained records of the customer’s interactions.

● Provided overall a great customer experience.

Concentrix

Warren, MI 03/2018 - 05/2018

Customer Service Advisor(Temporary)

● Accurately listened to, recorded and responded to customer communications.

● Directed incoming customer queries to the advice or service that will best meet their needs.

● Worked with order systems to solve problems and reach satisfactory conclusions.

● Worked quickly and efficiently and within company guidelines.

● Communicated in a friendly and professional manner with customers and internal departments. EDUCATION/CERTIFICATIONS:

Trombly Alternative School

Highland, TN

Obtained GED - 2003

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