Service Representative Customer Support
Resume:
La’shae Morris
Garner, NC 27529
adwih0@r.postjobfree.com
Attentive, productive, and comfortable working in high pressure, fast-paced environments while promoting increased efficiency and productivity. Hardworking, high-performing, and highly motivated professional. Skilled with extensive years in customer service, therapeutic support, educational assistance, and customer satisfaction. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.
Customer Service Representative
Duke Energy
March 2022 - Current
Receive a high volume of inbound calls for customer support of electric power services and gas distribution operations and any related energy services
Focus on retention of customers and collections of past due bills and invoices
Assisted customers with billing needs, questions, inquiries, or concerns related to invoices and meter reads
Follow the step-by-step protocol with provided resources for customer satisfaction and support
Handle calls according to time-management skills and documented appropriately
Customer Service Representative
First Citizens Bank
August 2021 – December 2021
Handled incoming calls from customers and resolved issues on personal, business, savings, and checking accounts, disputes, and any additional line of credit accounts; managed accounts and additional card maintenance
Solved complex problems while utilizing multiple software programs simultaneously in a timely and efficient manner
Implemented Service Center policies, procedures, and quality assurance measures while verifying the security of each customer
Flourished in a team environment that thrives in meeting goals and ensuring top-notch customer service
Production Associate
Implus
May 2018 – February 2019
Fulfilled orders efficiently and accurately using pick lists, order management software programs, and RF Scanners
Coordinated effective and efficient loading of merchandise for outgoing trucks and deliveries by verifying weight calculations and load distribution ratios
Located, picked, and packaged orders for transport using provided RF Scanner; labeled boxes and organized accordingly
Customer Service Representative
Walmart
February 2016 – April 2017
Provided excellent customer service while operating the cash register and sales floor
Responsible for collecting payments, issuing receipts and refunds, and keeping track of all transactions
Assist in Inventory Management and de-escalation processes for customer support
Manage cash registers and store cash safe/transactions/deposits
Cashier
Hardee’s
February 2014 – March 2016
Provided excellent customer service while operating the cash register, drive thru and dining room floor
Responsible for collecting payments, issuing receipts and refunds, and keeping track of all transactions
Prepared food, menus and followed food health and safety guidelines for customer support and satisfaction
EDUCATION
High School Diploma
Medical Assistant Degree
SKILLS
Customer service
Active listening
Computer Skills
Problem-solving
Interpersonal Skills
Conflict resolution
Time Management
Administrative Skills
Production Skills
Data Entry
Microsoft Word/Excel/PowerPoint
Lashae Morris
313 Abberly Crest Blvd.
Gardner, NC 27529
[DATE]
Dear [Hiring Manager],
Upon learning about the available position, I was eager to contact you to express my interest in immediately obtaining a position with your company. While reviewing the job description, I was excited to see how well my experience aligned with your company’s needs and position requirements. Your job listing has great appeal to me because of its commitment to providing a high quality and engaging opportunities to all involved.
My previous roles and experience have strengthened my capabilities in interpersonal communication, decision-making, and problem-solving. My professional experience will attest that I have extensive and specific experience working well with others. I possess a calm demeanor, collaborative spirit, and the ability to build a positive rapport with others. I am a quick learner and very energetic. My thorough understanding of working with a diverse population, ability to work unsupervised in fast past environments, and excellent communication skills are a few of the great qualities that I possess.
I am excited at the prospect of joining your team. I look forward to hearing from you, at your earliest convenience, to discuss how my experience and qualifications will prove valuable to your company.
Thank you for your time and consideration.
Sincerely,
Lashae Morris
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