Customer Service Representative
Resume:
Margaret DeLoach
Houston, TX **045
*******@*****.***
Professional Summary
Hardworking and dedicated professional with 20+ years' experience providing excellent customer service, packing, unpacking, and stocking supplies and materials in an organized manner, maintaining accurate inventory, training and coaching new and existing Material Management representatives, and operating cash registers with the ability to work effectively individually and as part of a team
Core Skills and Proficiencies
●Stocking and replenishing
●Inventory management
●Inspection and cleaning procedures
●Organization and time management
●Training and coaching
●Problem solving
●Customer service
●Teamwork
●Point of Sale (POS)/ Cash register
●Cash handling
●Problem solving
●Verbal communication
●Attention to detail
Awards and Recognitions
2023-Retired with over 20 years of dedicated service: The University of Texas MD Anderson Cancer Center
2021-20 year Service Award: The University of Texas MD Anderson Cancer Center
2012-Promoted to Senior Representative in Materials Management: The University of Texas MD Anderson Cancer Center
Work History
The University of Texas MD Anderson Cancer Center Houston, TX
Material Management Representative 04/2001-2012
Materials Management Senior Representative 2012-02/2023
●Led nightly team meetings with Material Management representatives to set work expectations
●Ensured Material Management representatives receive and complete stocking assignments
●Notified management of staff not completing tasks after support and coaching
●Unpacked, organized, and stocked materials based on hospital unit
●Reported and followed up on incorrect materials and supplies within two business days
●Addressed and followed up on complaints from various work units within one business day
●Inspected work areas for infection control
Family Dollar Houston, TX
Cashier 2010-2015
●Greeted and assisted customers with customer service needs
●Handled customer transactions with friendliness and accuracy
●Scanned and bagged customer purchases
●Processed cash, credit card, debit cards, electronic benefit transfer (EBT) cards, coupon, and voucher transactions
●Addressed customer service concerns with a positive attitude
●Stocked incoming merchandise in an organized manner
Education Yates High School-Houston, TX
High School Diploma 1982
Contact this candidate