Administrative Assistant Pharmacy Tech

Margaretann (Margo) McLaughlin

Mount Gilead, OH 419-***-****

*********@*****.***

Professional Career Summary

Kroger Corporation #802 2022-current

Pharmacy tech in training

Assist with customers in the pharmacy

Filling prescriptions

Customer service

Continuing education

Advising and guiding of customers

Anthem, Inc/Elevance Health (remote) 2021- 2022

Enrollment and Membership specialist

Enroll new members

Review email inquiries

Work with various levels of management as well as brokers and sales specialists

Review contracts, proposals and certifications, invoices and billing both providing documents and disputes

Correct errors, review for errors and revisions, provide customer service through written communication

Work various databases

Kroger Corporation 2019 -Current

General Merchandise Manager / Cashier

Work with stock, ordering, merchandise displays and continual support for store, team and retail dynamics with constant changes

Order tracking

Stock supplies, back stock, shortages and overages

Pricing

Organizing and ensuring of product lifeline

Leading a team to support store

Communicate thoroughly with upper management

Training and helping customers and fellow team members

Various tasks as needed

JP MORGAN CHASE 1996- 2020

Business Support Senior Specialist 1 2017- 2020

Fraud Senior Specialist 1 2016-2017

Fraud Analyst 2015- 2016

Mortgage Banking Financial Assistant 2011- 2013

Personal and Business Card Financial Advisor 2008 – 2011 Administrative Assistant 1997- 1998

Customer Care Operator 1996 – 1997

Education & Training

Pharmacy Technician Training

Eastern Gateway Community College Paralegal studies – online Event Planning Technical Diploma, Knox Community Career Center, Columbus, OH Licenses & Certifications

Real Estate Certification, 2012, Hondras College at Franklin University, Columbus, OH Project Management Certification, 2011, Delaware Area Career Center, Columbus, OH

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