Administrative Assistant Executive
Resume:
Melinda Capeles
*****************@*****.***
Thank you for the opportunity to apply,
After reviewing your job description, it's clear that you're looking for a candidate that is
extremely familiar with the responsibilities associated with the role, and can perform them
confidently. Given these requirements, I am certain that I have the necessary skills to successfully
do the job adeptly and perform above expectations.
I am an adaptable professional who has been consistently praised as efficient by my co-workers
and management. Over the course of my 10-year career, I've developed a skill set directly relevant
to the Executive Administrative Assistant role you are hiring for, including executive support,
operating policies & procedures and staff training and development. Overall, I have consistently
demonstrated creative thinking, language and teamwork abilities in every aspect of my executive
and administrative assistant role at Hispanos Unidos De Buffalo, and I invite you to review my
detailed achievements in the attached resume.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive
candidate you are looking for. I look forward to elaborating on how my specific skills and abilities
will benefit your organization. Please contact me at 716-***-**** or via email at
*****************@*****.*** to arrange for a convenient meeting time.
Thank you for your consideration, and I look forward to hearing from you soon.
Sincerely,
Melinda Capeles
Melinda Capeles
Executive Administrative Assistant
Phone 716-***-****
Email *****************@*****.***
CAREER OBJECTIVE
As an accomplished administrative professional, I offer expertise in calendar management, travel arrangements, document preparation, and event coordination. Leverages strong organizational, multitasking, and problem-solving skills to successfully manage multiple projects with tight deadlines. Highly proficient in MS Office Suite, G Suite, and CRM tools with proven track record of delivering high-quality results. Fluently speaks English, Spanish and ASL.
EXPERIENCE
EXECUTIVE ADMINISTRATIVE ASSISTANT — Hispanic United of Buffalo
, November 2019 - Present
High level Administrative support
Schedule Meetings and maintain Directors Calendar
Prepare correspondence
Coordinate travel
Used advanced Excel functions and calculations to develop reports and lists.
Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.
Answered phone calls to direct callers to appropriate parties or take messages.
Interpreted administrative and operating policies and procedures for employees.
Filed and retrieved corporate documents, records, and reports.
Ordered and distributed office supplies by adhering to fixed office budget.
Greeted visitors and determined whether should be given access to specific individuals.
Reviewed operating practices and procedures to determine areas needing improvement.
Managed and maintained executives' schedules.
Prepared agendas, set up catering, and sent invites for luncheons, board meetings, and appointments.
Posted open positions on company and social media websites.
Made travel arrangements for executives.
Compiled, transcribed and distributed minutes of meetings.
Operated scanners to make copies of correspondence and other printed material.
Utilized job-related software to prepare invoices, letters, and memos.
Attended meetings to record minutes.
Arranged for employee onboarding by scheduling training and organizing training material.
Read and analyzed incoming memos, submissions, and reports to determine significance and distribute to proper staff members.
FRONT DESK/ CLERICAL AGENT — HUB, Hispanic United of Buffalo
, August 2019 - November 2019
Edited and Published a new monthly newsletter for HUB
Created Excel spread sheets for several Staff members
Worked with Microsoft, Excel, Adobe, Google Doc, Outlook, and PowerPoint
Have collaborated on editing a few PowerPoints for several staff members
Currently an account holder and creator with lucidpress, lucidchart, and Prezi where I have created charts, advertisements, and power points for a few staff members
Interpreted for Spanish and Deaf clients (fluent in Spanish and ASL)
Organized an efficient system for the company's transportation services that are provided to the clients
Implemented a more effective and efficient Mail delivery system.
Established rapport with other employees to improve operations.
Resolved guest issues with creative solutions, escalating major concerns to management.
Interacted kindly with guests, offering assistance and support.
Generated computerized customer bills and processed customer payments, for the rental properties.
Collected and received correspondence for supervisors and other employees.
Evaluated negative situations and took alternate courses of action to avoid conflict.
Greeted customers upon arrival .
Used computer and database systems to verify information, process purchases and make notes.
Completed verification reports and system updates to maintain smooth operations.
Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
Provided typing, word processing, and clerical support and assisted with special projects.
Maintained office and faculty supplies to keep optimum stock on hand.
Used sign-in sheets and other check-in procedures to track visitors on premises.
Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
Assisted in resolving customer complaints and disputes.
Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Checked visitors in and directed or escorted to appropriate departments and personnel.
Displayed pleasant and professional voice and demeanor, positively representing organization.
Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
Complied with privacy and confidentiality policies when communicating with callers and guests.
TEMP. CLERICAL AGENT/ADMINISTRATIVE ASSISTANT — AP Lofts, AP Professionals of Western New York
Buffalo, NY, August 2018 - August 2019
Provided excellent customer service to clients
Managed the rental payments
Directed phone calls to proper departments
Scheduled meetings
Organized the Calendars for the administrator
Interpreted for their Deaf(ASL) and Spanish speaking clients
Worked with Microsoft, Excel, Adobe, Google Doc, and Outlook
Organized office in an efficient manner
Scheduled appointments, maintaining calendars for personnel.
Examined documents and forms for accuracy, enforcing conformance to company rules and regulations.
Coordinated office operations and procedures to facilitate workflow and efficiency.
Simplified office procedures to increase efficiency and productivity.
Conducted inventory to order needed materials and supplies.
Typed, formatted, and proofread outgoing correspondence and documents.
Copied and sorted records of office activities and business transactions.
Scanned, faxed, and filed invoices and sales receipts.
Computed, record and proofread data and other information, such as records, and reports.
Maintained and updated filing, inventory, mailing and database systems, either manually, and used computer.
Reviewed files and records to obtain information to respond to requests.
Collected, counted, and disbursed money to perform basic bookkeeping functions.
Processed and prepared business and government forms and expense reports.
Utilized computer and job-related software to maintain and update filing, inventory, and database systems.
Managed calendars and arranged appointments.
Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Diffused customer complaints and concerns to maintain excellent customer relations.
Mobilized office operations by sorting deliveries and ordering and organizing supplies.
Sorted through incoming mail and packages to distribute to correct personnel.
Managed office supply orders and inventory to support availability.
Interacted with clients to resolve issues or answer questions regarding services rendered by company.
Maintained composure in dealing with conditions of urgency and in pressure situations.
Wrote reports on research findings or other topics based on information gathered from interviews and surveys.
Drafted and sent out emails and memos for seamless communication.
Composed letters and other correspondence, fostering external communications on behalf of leadership.
Processed application and lease agreement by conducting rental history, credit check, and background check.
Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
Provided potential residents with information on availability, floorplans and amenities.
Utilized property management software to streamline and automate daily tasks.
Worked closely with property manager in conducting market surveys to learn more about target clients.
Improved leasing performance through creative campaigns, continuous outreach and social media presence.
Verified paperwork was completed accurately and in a timely manner.
Exhibited accurate and in-depth knowledge of lease agreements, pricing information and vacancies.
Conducted apartment tours and responded to tenant inquiries.
Negotiated with government leaders, businesses, special interest representatives and utility companies to gain support for new projects and to eliminate potential obstacles.
Investigated and resolved tenant complaints, following management rules, and regulations.
Met with prospective tenants to show properties and explain terms of occupancy.
Kept updated records of property vacancies and lease renewals to proactively fill open units.
Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
Purchased building and maintenance supplies and coordinated with subcontractors to facilitate repairs.
Marketed vacancies through social media and partnerships with local leasing agents.
Monitored common areas for maintenance and repair needs.
TEACHER AIDE — St. Mary's School for the deaf
, September 2015 - August 2018
Ran the E.A.R.S Facebook and Instagram page
Supervised students to proactively identify and resolve disputes or safety hazards.
Maintained compliance with school and regulatory policies related to health and safety.
Modeled acceptable behavior and built rapport with students to aid in classroom management.
Took attendance and kept track of evaluations and paperwork.
Helped to explain assignments and test instructions to boost student comprehension.
Provided administrative support by photocopying class materials and organizing digital files.
Prepared classroom for daily lessons and cleaned and organized between classes.
Accompanied teaching staff and students on school field trips to assist with supervision and logistics.
Encouraged student independence and academic achievement by exploring new concepts and activities.
Displayed student work and accomplishments to improve morale.
Attended faculty meetings and contributed relevant student data to support program improvement.
Identified student challenges and discussed corrective actions with lead teacher.
Provided generalized support services to students and schools.
Assisted with developing and implementing lesson plans.
Supervised students in the classroom and during field trips.
Prepared and delivered lectures to groups of students on topics related to field of study.
Utilized computer programs, audiovisual aids and other equipment to aid in education and presentations.
Organized student performance and enrichment activities to facilitate and enhance learning.
Offered tutoring services to students in need of extra help with coursework or test preparation.
Engaged students in extracurricular activities to enhance learning.
LUNCH-ROOM AIDE AND VOLUNTEER — Forest Elementary School
, September 2014 - January 2015
Helped organize fundraisers to benefit organizational objectives.
Observed rules and safety regulations of organization while carrying out assigned tasks.
Greeted and seated Student
ENTERTAINMENT — Walt Disney World
, August 2006 - June 2014
Performed in high quality shows and parades with high paced choreography
Performed stunt work
Performed with Cirque Du Soleil Special Events Team
Worked with Disney's voice over team
Understood and consistently modeled the Disney heritage by practicing: Safety, Courtesy, Show, and Efficiency
Performed internationally in promotional activities (including print and video media)
Tour Guide/Tradition's Training Team
Provided excellent customer service
Solved guests' inquiries, requests, and comments in multiple languages
Taught new hire orientation class for Entertainment Department
Welcomed new cast members and taught them about this company
Followed safety protocols and procedures to verify safety of guests, cast members and property.
Communicated character or situations to audience through speech, body language and movement.
Kept informed of shut-down and emergency evacuation procedures.
Developed professional relationships with performers and choreographers, providing opportunities for learning.
Landed dance roles for performances and productions by participating in several auditions per month.
Participated in choreography workshops to learn new skills and dance techniques.
Arrived at practices and performances on time and fully prepared.
RESIDENTIAL ASSISTANT/WELCOMING COMMITTEE/TOUR GUIDE — AMDA, American Musical and Dramatic Academy
, June 2003 - August 2005
Enforced residential policies
Counseled and informed residents
Penalized inappropriate behavior
Answered inquiries and guided visitors throughout the facility
Inspected dorm rooms, bathrooms and common areas for cleanliness and to identify damages.
Prepared applicable reports to provide accurate documentation of student progress.
Maintained awareness of university academic and social calendars to notify students of upcoming deadlines and events.
Updated dormitory bulletin boards frequently with student and school information.
Planned and organized social events to help residents make friends and enrich social life.
Communicated with advisors in other resident halls to identify and resolve campus-wide issues affecting students.
Assisted students in adjusting to campus life by providing supervision and mentorship.
Facilitated small group discussions on life skills, peer mediation and conflict resolution.
Provided informal counseling related to stress management and personal problems.
Provided requested information on students' progress and development of case plans.
Monitored supply use and ordered replenishment items.
Made regular rounds to ensure that residents and areas were safe and secure.
Answered telephones, routed calls, and delivered messages to support facility communications.
Observed students to detect and report unusual behavior.
Collaborated with counselors to develop counseling programs that addrest needs of individual students.
Held regular meetings with each assigned unit.
Enforced rules and regulations to ensure smooth and orderly operation of dormitory programs.
EDUCATION
HIGH SCHOOL DIPLOMA
— Trinity Christian Academy
Kissimmee, Florida
SKILLS
Langauges: Fluent/Spanish, Intermediate/ASL
Microsoft, Excel, Adobe, Google Doc, Outlook, PowerPoint, Medent, lucidpress, lucidchart, Beautiful AI.
Create Quarterly Reports for Directors formal presentations.
Operational Efficiency
Special Requirements
Client Training Delivery
Error Resolution
Data Acquisition
Interoffice Communications
Administrative Policies
Advanced MS Office Suite Proficiency
Employee Consultation
Manage Executive Schedules
Human Resources Management Software
Training Schedule Setup
Arrange Business Meetings
Conservation Services
Inventory Records
Social Perception
Advertising Support
Correspondence and Memos
Goal Minded
Logistics Functioning
Social Media Management
Transcribing Information
Contact this candidate