Support Specialist Verification
Resume:
Jasmine Carmichael
Address: **** **** ***, ******* ** 14213
Email: ******************@*****.***
Cell: 716-***-****
I'm always ready for growth and gaining new skills.
I’m an organized, adaptable, quick, responsible, hard worker and of course there's more.
Authorized to work in the US for any employer
Education
Southern New Hampshire University (Online)
Bachelor’s in business
2500 River Rd Manchester, NH 03106
May 2020 to Present
Penn Foster (Online)
High School Diploma: Graduated
925 Oak St Scranton, PA 18515
September 2012 to April 2015
The National Statler Center Telecommunication: Completion
1170 Main St Buffalo, NY 14209
September 2012 to April 2015
References
Kim Dudley
****.******@*****.***
Supervisor: 94 Grey Street
Buffalo, NY 14212
• Felicia Piazza
***************@*****.***
Supervisor: 79 Hickory Grove
Buffalo, NY 14227
• Melissa Foti, Esq.
716-***-**** *************@******.***
Attorney: 233 Franklin St.
Buffalo, NY 14202
Skills
1.Time Management: 10+ years
2.Internet: 10 + years
3.Organization: 10+ years
4.Microsoft Word: 10+ years
5.Microsoft Outlook: 10+ years
6.Customer Service: 10+ years
7.Coping: 10+ years
8.Printing: 10+ years
9.Navigate Systems: 10+ years
10.Microsoft Power Point: 8 years
11.Typing: 8 years
12.Reception: 6 years
13.Microsoft Excel: 5 years
14.Multi phone systems: 5 Years
15.Data Entry: 5 years
16.Telecommunication: 5 years
17.Verification: 5 years
18.Warehouse: 3 years
19.Negotiation: 1 year
20.Collections: 1 year
21.Cashier: 1 year
22.Filing: 1 year
23.Ordering Office Supplies: 1 year
24.Scanning: 1 year
25.Faxing: 1 year
26.Mail Label/Sort: 1 year
27.Sales: 1 month
My Experiences
Signature OBGYN: Medical Receptionist (Full Time)
30 North Union Rd. Williamsville NY, 14221
Manager: Debbie 716-***-****
February 2023 to Current
1. Check patients in and out
2. Schedule, reschedule, and cancel patients appts in Medent
3. Add insurance info in Medent (bc/bs, iha, etc.)
4. Verify insurance info on HEALTHeLINK
5. Send Triage messages for refills, patient call backs, etc.
6. Provide patients their portal access codes
7. Fax patients paperwork results to hospitals/clinics
8. Update or add emergency contact(s) in HIPPA
(GP) General Physician: Medical Call Center Rep (Full Time)
729 Exchange St. Buffalo NY, 14210
Manager: Nichole Rozell 716-***-****
December 2022 to January 2023: 2 months (resigned for clinic environment)
1. Schedule, reschedule, and cancel patients appts in Medent
2. Add insurance info in Medent (bc/bs, iha, etc.)
3. Verify insurance info on HEALTHeLINK
4. Send Triage & To Do messages for refills, patient call backs, etc.
5. Provide patients their portal access codes
6. Mail patients their lab testing instructions
7. Fax patients paperwork results to hospitals/clinics
8. Update or add emergency contact(s) in HIPPA
Kenney Shelton Liptak Nowak: Receptionist for over 50 staff (Full Time)
233 Franklin St. Buffalo NY, 14202
Manager: Angela Cronin 716-***-****
January 2022 to November 2022: 11 months (Resigned for Medical field)
1. Mail & packages: sort, open, label, and put in mailboxes daily
2. Outlook: send & receive emails daily
3. Scanning: inbound mail to remote workers daily
4. Faxes: send to Attorney’s, Paralegals & Secretaries daily
5. Teams: send invite for lunch meetings biweekly
6. Lunch: order, pick up & organize lunch in Conference rooms biweekly
7. Order online office supplies monthly & organize in cabinets
8. Order & stock: coffee cups, creamers, utensils, etc. monthly
9. Set up & organize for fun in office events/parties
10. Manage multiple phone lines, hold, conference, or transfer calls
11. Data enter & file: Reimbursement forms daily (Ex: Travel, Tolls, Meals, Etc.)
12. Data enter & file: Invoices daily (Ex: Medical, Court, SS, Etc.)
13. Data enter & file: New Business Memos daily
14. Close early: put phone on night service (call Hemisphere)
15. Close early: call for early mail pick up (call 123 Delivery)
16. Confirm client(s) appointment & buzz in (inform Attorney of arrival)
17. Order toners & cartridges monthly
CRS: Point caller (Full Time)
5360 Genesee St. Bowmansville NY, 14026
Manager: Tyler Schnell 716-***-****
March 2021 to December 2021: remote 3 months - 10 months (Shut down)
1. Transferring: debtor to collector
2. Verifying: DOB or last 4 of social
3. Documentation: notes in the system
Express Employment Pro: Receptionist (Part time Temp)
120 Elmview Ave. Hamburg NY, 14075
Manager: Angela Kinch 716-***-****
November 2021 to February 2021: 4 months (resigned for full time)
1. Signature packets: I-9, W-4, Emergency, etc.
2. Verification: check IDs for paycheck pickups
3. Customer service: inform reps their interview/meeting person arrived
4. Filing: I-9’s in alphabetical order
5. Mailing paychecks: verifying info in system, labeling then mailing
6. Transferring: or take a message for the rep
7. Navigating: in the system putting customer on the available work list
Prime Recovery: Loan Verification Specialist (Full time)
2495 Main St. Buffalo NY, 14212
Manager: Tony Derewski 855-***-****
August 2020 to October 2020: 3 months (Closed: Covid19)
1. Loan Verifications: qualify or deny loan based on bank info
2. Inbound calls: answering questions or concerns.
3. Soft collections/outbound calls: reschedule payment(s) with late fee
4. Customer support: resolving issues
5. Email & Chat: communicate with the bank department
6. Payment processing: putting payment(s) in the system
Mercantile Adjustment Bureau: Debt Collector (Full time)
165 Lawrence Bell Dr. Williamsville NY, 14221
Manager: Anthony Obracco 716-***-****
January 2020 to July 2020: remote 2 months - 7 months (let go)
1. Mobile Comply: automatic outbound calls
2. Inbound calls: debtors having questions or setting up payment plans
3. Negotiation: payment plans
4. Payment processing: putting payment(s) in the system
5. EFT disclose
Alliant Capital Management: Debt Collector (Full time)
210 John Glenn Dr. Buffalo NY, 14228
Manager: Tanika McCreary 716-***-****
July 2019 to December 2019: 6 months (let go)
1. Outbound calls
2. Negotiation: payment plans
3. Payment processing: putting payment(s) in the system
4. EFT disclose
Amazon: Warehouse Worker (Full time)
4201 Walden Ave. Lancaster NY, 14086
HR: Human Resource 888-***-****
May 2017 to June 2019: 2 years (resigned for office environment)
1. Quickly scanning packages
2. Quickly sorting packages
3. Neatly stacking pallets
Kelly Supply: Warehouse Worker (Full time)
100 Parkway Tonawanda NY, 14150
Manager: Jessie Kelsey 716-***-****
January 2016 to April 2017: 1 year + 4 months (Resigned for Amazon)
1. Assembly line: tapping boxes then passing to the next person
Burlington Coat Factory: Support Specialist (Full time Temp)
2001 Walden Ave. Cheektowaga NY, 14225
Manager: John Sullivan 716-***-****
February 2015 to December 2015: 11 months (Resigned for more pay)
1. Customer service: greeting, answering questions and concerns
2. Cash register: handling cash, credit, and check transactions
3. Organization: neatly displaying shoes and clothes on the racks
4. Restocking: shoes and clothes on the racks
JCPenney: Support Specialist (Full time Seasonal)
730 Alberta Drive-Boulevard Amherst, NY 14226
Manager: Jennifer Cherry 716-***-****
November 2014 to January 2015: 3 months (Seasonal, let go)
1. Sales: coupon books
2. Customer service: greeting, answering questions and concerns
3. Navigation: online delivery items
4. Inbound calls: order(s) or questions based on items in the store that aren’t listed online
5. Organization: keeping department neat and tidy
6. Close register: count money and change then lock it in the safe
Contact this candidate