Customer Service Associate
Resume:
Alison Reeve
Tabernacle NJ *****
************@*****.***
EDUCATION
Stockton University – Galloway, NJ May 2024
Business Analytics
SKILLS
● Proficient in utilizing Microsoft Office Suite and Google Applications
● Effective written communication skills
● Exceptional customer service, problem-solving, and analysis
● Accomplished inter-department coordinator
● Strong interpersonal and client/partner relations
● Organization and time management
● Inside Sales
● Outstanding negotiation and relationship building WORK EXPERIENCE
Vision Solar- Blackwood, NJ June 2020-July 2022
Concierge/Retention/Financial Operations
● Building trust and rapport with prospective customers, delivering outstanding presentations and resolving client concerns; generating revenue; networking and referrals; ongoing training and development; partnering with cross-functional departments to accomplish mutual objectives.
● Managing the pipeline of jobs, and pushing them to their next milestone via open communication and project management tools; processing and assessing issues that arise, and collaborating with the appropriate department for a resolution.
● Updating our CRM to ensure all work is accurate and trackable. Agile Medical- West Berlin, NJ October 2018-June 2020 The CPAP Shop Warehouse Lead/ Oxygen Team Customer Service Lead
● Printing orders, supervising, and coordinating with team members to guarantee order collection and correct packaging; maintaining open communication with other departments to ensure efficient output.
● Assisted in website frameworks for recently developed ideas, ensuring effectiveness and organization, while maintaining task productivity.
Wawa – Lumberton, NJ April 2016 – October 2018
Customer Service Associate/Deli Lead
● Customer greeting, cash-handling, staff supervision, compliance with food safety standards, and sustain efficiency in a fast-paced environment.
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