Service Representative Center Agent

MARTHA ODUNAIKE

*** **** ****** ******, *** JERSEY 07103 · Phone: 347-***-****

Email: **************@*****.*** · LinkedIn Profile: Martha Odunaike

SUMMARY

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

PROFESSIONAL WORK EXPEREINCE:

PER SCHOLAS, NEWARK, NJ IT SUPPORT September 2022 – January 2023

Training & Classes

Installation of Mother board, Memories and RAM

Installation of computer software using linux and windows.

Updating and Upgrading software and programs.

Binary computation and digitals

Wireless security and other Commands in linux programming.

Coupling of computer from installation of computer fan, panels and other computer components.

FLORHAM PARK, DIRECT CARE PROFESSIONAL JUNE 2022-TILL DATE

Booking appointment for patient .

Data entry.

Collection of logs.

CUSTOMER SERVICE REPRESENTATIVE, BRIDGESTONE CLEANERS, AUGUST 2021-PRESENT BROOKLYN, NY

•Perform inventory controls and keep quality standards.

•Answer phone calls for customers calling to make enquiry, appointments and pickups.

•Make tickets for customer cloths.

•Consulted with upset customers to determine best methods to resolve service and billing issues.

•Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

FRONT DESK CLERK, RED CARPET INN, JUNE 2017-AUGUST 2018 NEWARK, NJ

•Checking in customers and providing them with directions to their room.

•Providing customers with information about amenities offered in the hotel.

•Communicate with guest via phone and handling any problem with guest room.

•Making bookings via phone.

CONCIERGE/RECEPTIONIST, SHERATON HOTEL IKEJA, LAGOS NIGERIA JUNE 2013- JANUARY 2014

•Verified and recorded visitor information and directed guests to their destinations tracked and

•maintained incoming packages for residents as well as outgoing shipments maintained building grounds and safety.

•Greeted high profile residents effectively communicated with residents to announce guests, deliveries etc.

•Served concierge style services for residents with knowledge of community events, eateries, cars services and local attractions provided security to maintain only authorized persons entered the premise performed other duties as requested.

•Documented customer inquiries and feedback, including service delivery suggestions, in company database.

CALL CENTER AGENT, MTN, LAGOS NIGERIA JANUARY 2011-APRIL 2013

•Managing large amounts of inbound and outbound calls in a timely manner

•Identifying customer’s needs, clarify information, research every issue and providing solutions.

•Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.

•Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.

•Reviewed customer data to assess current issues and determine eligibility for potential solutions.

•Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

EDUCATION CERTIFICATION

GOOGLE COURSERA CERTIFICATION 2022

System administration and IT infrastructure service

Skills and knowledge gained:

Directory service, lightweight directory access protocol (LDAP) and backup Technical support fundamentals

Skills and knowledge gained:

Binary coding, customer support, linux and troubleshooting. Bits and bytes of computer networking

Skills and knowledge gained:

Domain name system (dns), ipv4, network model and troubleshooting. Operating systems and you: become a power user

Skills and knowledge gained:

Powershell, linux file systems, linux, command line interface. IT security: defense against the digital dark arts

Skills and knowledge gained:

Cybersecurity, wireless security, cryptograph and network security

Home health aide

Manhattan Institute: Manhattan, NY 04/2018 - 06/2018

Patient Care Technician

Certified Nursing Assistant

Gateway polytechnic Sapade, Ogun State (ordinary diploma business administration.) Victory High School, Ikeja Lagos state. (high school diploma.}

SKILLS

•Self-motivated Active listening

•Team liaison Strong verbal communication

•Extremely organize Team leadership

•Service orientation Judgement and decision making

•Monitoring and coordination

•Conflict resolution Critical thinking

•Decision making Inventory

•Team leadership Verbal communication

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