Customer Service Accounts Payable
Resume:
Fort Lauderdale, FL *****
***************@*****.**
m
EDUCATION AND
TRAINING
Associate of Arts
Graphic Design
Pittsburgh Technical Institute,
Pittsburgh, PA
May 1994
Baking Related Courses
Cassini Kitchen, Miami Fl
October 2017
Baguettes
Specialty Dessert
Baked Goods
Pan de Jamon (Venezuelan
Specialty)
Cachitos (Venezuelan Specialty)
Stuffed Delights
Homemade Loaves
SUMMARY
Skillful professional with 23+ years of experience in managing and growing privately owned businesses. Especially adept at any business management including marketing/advertising initiatives, employee management, inventory, and providing superb customer service. Frequently recognized for providing innovative ideas to boost sales and identify cost-effective business solutions to increase profitability. willing to learn and be flexible to business needs while also being able to contribute with 2 decades of real-world business experience.
Seeking to join an established organization on a part-time or full-time basis to utilize and further develop my current skillset SKILLS
EXPERIENCE
OWNER & OPERATOR
Gardens & More Llc Fort Lauderdale, FL July 1996 - Current Founder and sole owner of Landscaping Business serving Broward, Miami-Dade, and Palm Beach Counties
Responsible for all daily operations including service route, machinery, supplies, and completion of urgent projects
Main point of contact for new leads, responsible for initial consultation visit, quote proposals, and contract negotiation
Oversaw all maintenance accounts as well as new commercial projects Grew company to a valuation of over $ 150,000 and remained profitable throughout all years of operation
Completed all invoicing on a monthly basis for 50+ clients to include routine maintenance, extras, and pest control services Collaborated with outside vendors for services provided on large commercial accounts
OWNER & OPERATOR
9 Arepas Restaurant Pembroke Pines, FL June 2017 - July 2019 Oversight over all daily operations including food prep, inventory, customer service, and workplace safety & hygiene
Responsible for all employee relation duties including (but not limited to): interviewing, hiring, payroll, scheduling, merit increases, and performance improvement plans as necessary
MONICA RODRIGUEZ
• Labor relations
• Marketing tactics
• KPI management
• Staff training and development
• Design coordinator
• Team oversight
• Contract negotiation expertise
• Customer relations
• Project estimating
• Product branding
MR
Collaborated with other local business to host community events in an effort to raise brand awareness and increase sales Responsible for all marketing and advertising initiatives including (but not limited to) direct mailers, social media platforms, live events, and print ads Ensured that workplace followed all OSHA and hygiene standards as federally mandated
Responsible for all financial reporting including accounts receivable, accounts payable, daily registry accounting, and fiscal reporting Vendor management: negotiated contracted, audited invoices, completed quality checks on all goods and services provided
Served in all team capacities as-needed including: cook, prep, dishwashing, cashier, and barista
Provided exceptional customer service as made evident by 5 star rating on Yelp and Google Business
LANGUAGES
English:
Full Professional
Spanish:
Full Professional
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