Program Analyst Business

SMRITI KC THAPA, RN, MSN Informatics

**** ******** **, ***** *****, TX 916- 947-2992 ***************@*****.***

Objective

To work in a dynamic and challenging professional environment that will utilize and expand my learning, knowledge, and skills, while making a significant contribution to the success of the organization.

EDUCATION

Walden University August 2019

Master of Science in Nursing informatics

BP Koirala Institute of Health Sciences, Dharan, Nepal August 2012

Bachelor of Science in Nursing

LICENSURES & CERTIFICATIONS

Registered Nurse: Texas Board of Nursing (License# 871012)

Certifications: Advanced Cardiac Life Support (ACLS), Basic Life Support (BLS)

Competent in computer skills: Microsoft Office (Word, Visio, Excel, PowerPoints), SQL, MS Project Management, MS Access Database. Meditech, Epic, Point of Care, and specific hospital software

Ares of Expertise:

1. Clinical Content Analyst 6. Healthcare Leadership & Management

2. System Analyst/ Business Analyst 7. Project Management

3. Database management: SQL, MS. Excel 8. Effective Communication, and Presentation

4. Microsoft office (Word, Excel, Access, Visio, PowerPoint) 9. Research

5. Strategic Planning and Problem solving 10. Data Analysis

PROFESSIONAL EXPERIENCE

Optum

Clinical Content Analyst (Vivify health) August 2020 – April 2023

Act as a key resource on system functionality related to clinical content logic and rules.

Subject Matter Expert on the clinical content administrative tools.

Research, write, edit and maintain the rules and pathway logic associated with the programs content. Maintain and update the Vivify Pathways default digital content with the latest clinical guidelines

Develop clinical content appropriate for clinical governance and legal review, obtain necessary journal permissions, and fact check content and sources.

Provide clinical editing review of draft and final documents prepared by other analysts/writers before internal or external distribution. Ensure testing and documentation of system changes for system efficiency.

Participate in clinical upgrades, patches and enhancements.

Work closely with the Director of Content Management, Product, Development and UX Design teams to build digital content, including advanced and automatic content workflows, tagging and processes.

Coordinate with the content team in brainstorming to develop and enhance the content for various programs, create test scripts and QA the content to ensure it meets the necessary standards.

Gather operational and workflow requirements to document, implement and monitor workflow processes.

Develop complex lucid chart, workflow diagrams, project timelines and various content templates.

Manage assigned projects to completion and meet goals, timeline, and budget.

Take on other responsibilities as our team/clients’ needs evolve.

Medical City of Plano, Texas

Clinical Informatics RN Feb 2019- November 2019

Collaborate with different departments in the development and revision of initiatives and programs related to data collection, retrieval, analysis, and interpretation to assist in optimizing patient outcomes, effectiveness, and efficiency.

Involve in the physician training, developing policies and procedures, providing ongoing education and support for end-users in all EHR upgrades, and enhanced functionality

Hand on experience on clinical data analysis and preparing report.

Involving in planning clinical projects, implementing, and evaluating them.

Coordinate with different department to maintain established standard of work and system design.

Coordinating and managing the complex project like decreasing medication error, increasing CPOE use.

Analyzing and preparing healthcare report using SQL, MS Excel.

Conducts workflow analysis to improve efficient, reliable use of the clinical information systems.

Expertly managed technical support operations and troubleshooting issues to identify root causes and prevent recurrence.

Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.

Perform gap analysis for identification of root cause of deficiency in workflow/process management

Involved actively in the overall information systems life cycle development & maintenance: planning, development, training, implementation, evaluation of use, and maintenance of hospital information systems.

Methodist Richardson Medical Center Nov 2019- April 2020

Intermediate Surgical Unit, RN (Part time)

Documents patient assessment and intervention data using established medical record forms/automated systems.

Close monitoring of surgical patient and treatment plan.

Interpreting assessment/diagnostic data including labs, telemetry.

Delegates as allowed under the Nurse Practice Act.

Educates patients and families about health status, health maintenance, and management of acute and chronic conditions.

Executes prescribed treatments and medical interventions, administers prescribed medications, and monitors and documents treatment progress and patient response.

Medical City of Plano, Plano, Texas July 2018-August 2020

Registered nurse PRN

Assesses patients by physical examination including pertinent diagnostic testing to determine health status.

Promotion of a safe and therapeutic environment for both the recipients and providers of nursing care.

Acquisition of specialized knowledge skills and additional formal education to provide specialized care.

Demonstration and validation of competence in nursing practice.

Clinical practice consistent with the policies, procedures and standards of the facility.

Supervision of other staff as designated within the department.

Accurate and prompt documentation.

Select Specialty Hospital Garland, Texas April 2015- Feb 2018

Registered nurse/House Supervisor

Supervise all the clinical staffs in the unit.

Coordinate with the management, human resource, and clinical staff for the overall growth and development of the organization and improve the patient outcomes.

Effectively manages resources during assigned shift.

Creates a healthy work atmosphere that promotes both team and individual growth

Constantly monitors workplace to ensure all company policies and procedures are being maintained

Serves as a clinical resource for the unit

Works cooperatively as an ancillary interdisciplinary team member to identify and solve patient-specific and facility-wide needs and improve operations.

Assesses patients by physical examination including pertinent diagnostic testing to determine health status.

Administers medications and treatments.

Participates in the care planning process and oversees implementation of the plan.

Teaching and counseling patients/families

Accel Rehabilitation Hospital of Plano, Texas August 2015-April 2016

RN, Rehab (PRN)

Providing direct patient care to inpatients.

Supervising care, treatment and services of patient care provided by LPNS, CNAs and other staff on assigned unit.

Assessment and reassessment of patients.

Communicating appropriate information with the interdisciplinary team.

Reporting patient concerns and changes in condition to supervisor and or physician in a timely manner.

Creating a plan of care that is individualized to the patient's needs and is reflective of the patients’ goals.

Wound assessment and dressing change.

Sakriya Sewa Samaj, NGO, Patan, Nepal Dec 2012- August 2013

Health Program Analyst

Analyze data and prepare report on HIV/AIDS population.

Assist in developing, implementing, monitoring and evaluating the healthcare projects.

Provide training to the staff, and healthcare staff on various strategies on prevention and management of HIV/AIDS.

Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.

Act as a resource person for all the staffs in monitoring the health and wellbeing program of the organization.

Creating and presenting the report on different project.

Effectively communicate the organizational policies and procedures to the staff.

Identify problems, issues or trends in the clinical program, and develop appropriate strategies (tools, policies and procedures) to address and resolve it.

AWARDS & ADDITIONAL ACTIVITIES

Gold Medal by Everest English Boarding School, Butwal, Nepal

Full Scholarship program for higher secondary education by Glorious Higher Secondary School

Full Scholarship program for the 4yrs course of Bachelor of Science in Nursing, BPKIHS

President’s Special Recognition Awards by Rotaract Club of Dharan Ghopa, Nepal for Rota year 2011-2012

Best Master of Ceremony on 18th-anniversary celebration B.P. Koirala Institute of Health Sciences, Dharan, Nepal

Garland Golden Heart Award by Select Specialty Hospital, Garland Texas

Effective Public Speaking Training

Leadership Development training

Database training

Business Analysis training

RESEARCH WORK & PUBLICATION

“Hepatitis B vaccination status and Needle-stick and sharps-related injuries among medical school students in Nepal”: a cross-sectional study BMC Research Notes, 2014, 7:774

Successfully participated and presented the paper on “Knowledge and Attitude towards mental illness among the nurses working in BPKIHS” on 5th National Conference of Psychiatrists’ Association of Nepal, 12-13th April 2013

References

Available upon Request.

Contact this candidate