Estate Assistant Service Representative

Alma Alicia (Gomez) James

Objective: Seeking a challenging procurement position where I can utilize my skills and experience in purchasing, vendor management, and contract negotiation to contribute to the success of the organization and further develop my career in the field of procurement. Start course in Procurement Certificate from ACSM.

Experienced support professional with a proven track record of excelling in fast-paced environments that require exceptional organizational, technical, and interpersonal skills. They possess a high level of trustworthiness, ethics, and discretion, and are committed to delivering superior customer service. Their attention to detail and resourcefulness make them highly effective at completing projects and multitasking. Additionally, they have lived and worked in various locations around the world, having been a military spouse for over 10 years. They currently reside in Fort Worth, Texas.

EXPERIENCE

September 2021 to present Customer Service Representative II Denton, Texas Sally Beauty

• Ensuring that customers are satisfied with products or services May 2019 to August 2022 Real Estate Assistant Dallas, Texas

• Coordinated property showings, open houses, and client meetings for the real estate agent

• Conducted market research and prepared property comparisons to assist in determining property values and pricing strategies

• Maintained and updated real estate listings on multiple platforms, including MLS, Zillow, and Realtor.com Jan. 2014 to March 2019 Purchasing Agent Queretaro & Mexico City Operadora Nordika

• Conducted market research and supplier analysis to identify cost-saving opportunities, resulting in a 15% reduction in procurement costs.

• Developed and maintained relationships with key suppliers, negotiating favorable terms and ensuring timely delivery of goods and services.

• Implemented procurement policies and procedures to improve efficiency and reduce risk, resulting in a 20% decrease in procurement cycle time.

• Coordinated with internal stakeholders to understand business needs and ensure procurement activities aligned with strategic goals.

• Managed procurement projects from start to finish, including RFQs, RFPs, bid evaluations, and contract negotiations, resulting in successful completion of 95% of projects on time and within budget.

• Implemented and managed a supplier performance tracking system to monitor supplier performance and identify areas for improvement, resulting in increased supplier accountability and improved quality of goods and services.

• Conducted regular reviews of procurement contracts to ensure compliance with legal, regulatory, and company requirements, mitigating potential risks and liabilities. Nov. 15 to 30 2014 Interpreter Master of Cerem Veracruz, Veracruz Mexico Central American and Caribbean Games

Interpreter and Master of Ceremonies for three different disciplines Modern Pentathlon, Archery, and Sailing. March 2011 to July 2012 Executive Assistant Irving, TX Yasmesoft Inc

Handled all HR components of company for 40+ employees, including two separate payroll schedules, a bi-weekly and a semimonthly.

Expert in Quick Books, including processing all invoices, and handling all AP and AR of company.

Handled all day to day operations while CEO visited India, and left detailed notes for CEO to be up to date.

Created and maintained company-wide policies and procedures, ensuring compliance with legal and regulatory requirements.

July 2010 to Dec 2010 Office Manager Dallas, TX

Dental Republic

Developed and implemented office policies and procedures to ensure smooth and efficient daily operations.

Processed accounts payable and accounts receivable transactions, maintaining accurate records and timely payments.

2006-2007 Information Technology Clerk Fort Irwin, CA IAP World Services

Routed work orders and entered work orders, maintained department files.

Procured office equipment such as computers, and office supplies.

Performed up to level one IT support, which include resetting of network password and other basic problems. 2002-2003 Program Assistant Wiesbaden, Germany

Army Substance Abuse Program

Maintained patient database using Access.

Created highly effective filing system for medical records.

Answered phones, greeted and assisted patients, and handled general administrative duties, such as filing, faxing, copying and mailing.

Tracked and prepared time sheets for seven employees. 1998-2000 Accountants Receivable Specialist Topeka, KS BNSF Railroad

Handled high volume of calls and faxes from clients.

Most accurate ratio in my department for billing.

Managed over 100+ accounts over millions of dollars. Crew Caller

Scheduled and called trainmen for their shifts following complicated Union Rules. EDUCATION

February 2006 Associate's in Business Administration AIU Online Graduated with Honors.

June 2023 Certificate in Procurement Association of Supply Chain Management

SKILLS

• Fluent in Spanish and English. Lived overseas in Germany and Mexico. Also was a Military Wife for over 10 years.

• Advance knowledge of Microsoft Office, Excel, Word, PowerPoint, Publisher, and Outlook SAP, Sales Force and People Soft, and Track It.

• Knowledge of Accounting software, such as Quicken books Professional and TSS. Alicia James

(469) 400- 5112

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