Customer Service Front End

EMMA

COLLINS

• emjanecolll***(llclaud.cam

I. Ill I) 1 ...,11.

* **,****>, IN 400b9

SKILLS

CPR

Ab~ity to Work in a Team

Conwnunkat>on

Abffity to Multitask

Fast leame<

Adoptablllty

Uli'JlffiUl\katJ.on Skills.

Strone JJanizlltfooal Skills

£J<cellent Customer Service

Skills

EDUCATION

IUPUI

lndlanapoUs, IN " £JIPO(\Od In 0S11026

/locM/or of sc Nunlna

Sh r1d.ln Hlah Sd!lcol

Shcricw,, IN • 06/2022

Hlth S<hool Olplama

CERTIFICATIONS

COM.• Cenlf'lod Cllniul Medical

Assistant

CPR Uceme - 2022

PROFESSIONAL SUMMARY

Customer S..rv1ce ~ rooentat~ bringing top·nol ch skills In onl and written communication, fo<tlve Ustenlna and onalytlcal prol>lom•soMna sl<llls. En1\lncos cuuomer oxperlfflc:es by •mploy1na s.c,rvlce,orlienled behavlorrs. vnderstondlnt cusl..- desires ond providing custo,,n1%Cd solullOM to build loyally.

WORK HISTORY

Walmart • front End Custom•r S.rvlc• Assoclat•

Carrrwl, IH • 06/lUll • Current

• Educated customers about billing, payment processing and support policies and p,ocedures.

• Enhanced productivity levels by antictpatiftj,_.,. and delivering ootstandifl! support.

• Delivered prompt service to prioritize customer needs.

• Dewloped and updated databases to handle cus.tomer datta.

• lncireased efficiefKy and perform.ancf! by monitoring te-am ~mber productivity and providing feedback.

8ed 811h od Beyond • CustorMr S.rvlce Repres.ntoliff/SolM Auod•t• Cormtl, Ill, 02/2022 · 06/2012

• Malnlaln,od amN1t knowl~~ ot evolving chante1 In mArli.etpt11c•.

• Developed •nd m1lnt•lnod nrona worklna relationships with professionals within asslp><d te<ritory.

• Handled doin9 returns and answering phone calls 1bout p1roduct lnqulrtC1

Helped customers find products •nd onswerlna ony questioons they m•v have to my i-t lbllity.

ADDITIONAL INFORMATION

, EXTRA-CURRICULAR ACTIVITIES • Hat""1al Honors Society at Sheridan Higll Scl>ool. Slleridan March 2020 May 2022 I got inducted 1n to this club tor having outstand;ng academk: achievements. A large pa.rt of this club Is also boln11 a leAdet In tile school system and having tile ability to work In teams to impr~ ourvlve-s, and our community. VOLUNTEERED AT INDIANAPOLIS PUBLIC

SCHO1OLS TO PROVIDE EVE EXAMS FOR

YOUNGER STUDENTS.

VOLUNTEERED AT INDIANAPOLIS PUBLIC

SCHOOLS

H«~. m:y CCMA class and I conduct~ ~ exams on young students.

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