Devana James **** Riverside Blvd

sacramento, CA *5831

916-***-****

adwi9v@r.postjobfree.com

EXPERIENCE

Sacramento City College Counseling Office, Sacramento California — Temp Clerk I

February 2023 - PRESENT

● First point of contact for students

● Answer all incoming calls into Counseling Office

● Assist students with counseling appointments

● Schedule student counseling appointments using the SARS database

● Assist and refer students to campus resource information

● Initial source of information and assistance for Counseling Office

● Use PeopleSoft to access student information pertaining to counseling appointments

● Arrange student appointments to meet the student and counselor needs

● Serves as a lead in the daily operations of the Counseling Office

● Assist counselors with student appointments and inquiries

● Attend department meetings

● Collaborate with other student support services for Counseling appointments

● Assist students with information related to eServices and other support services using the college website

● Working with diverse population

Cosumnes River College Campus Police, Sacramento

California — Temp Clerk I

August 2022 - December 2022

● Front desk support

● Developed student and customer sign-in process for background and fingerprint services

● Processed and analyzed live scans paperwork using the Police department database

● Reviewed and respond to incoming emails from students regarding stolen personal items and create a report for LRCCD campus patrol and dispatch

● Conduct data entry of all campus related citations and parking ticket violations

● Updated a spreadsheet of all reported incidents on campus and created a weekly report

● Served as the lead representative for all student or SKILLS

Energetic

Able to work without

supervision

Able to multitask

Punctual

Able to work as a team player

customer contact

● Responded to student or staff requests

● Provided clerical support to supervisor and campus patrol

● Worked with diverse populations

Starbucks, Sacramento California — Barista

January 2021 - August 2022

● Customer service

● Front counter support

● Cash Handling

● Cleaned: lobby, bathrooms, and all around the coffee shop

● Helped serve each customer

● Managed the supply area by replenishing the milk, and coffee beans supplies

● Assisted and worked with a diverse population

Amazon Warehouse Human Resource Department, Sacramento California — Clerk I

January 2017 - January 2021

● Lead trainer to about 700 employees on warehouse package handling and all things related to loading items on company truck

● Prepared, processed, and reviewed applicant/employee files or documents for completeness, accuracy, and submission standards

● Assembled hiring applications and paperwork, processed the employee onboarding requirements for employment

● Assisted and processed unemployment verifications and requests

● Assisted in administering employees benefit program and activities

● Led and oversaw the process for employee medical leaves, processed the paperwork and data collection

ExamOne, Quest Diagnostics, Sacramento California — clerk I

March 2018 - December 2020

● Front office support

● Researches, answers, follows up and tracks client, agent and field questions appropriately and in a timely manner.

● Providing reports to laboratory specialists such as documents all calls and submitting problem or difficult calls to the manager.

● Coordinates activities between client services,includes scheduling applicants with an examiner or at a PSC site and communicating with agents, applicants and

examiners.

● Print out documents that are needed for exams include taking basic vitals, medical history for phlebotomists to do lab tests.

● Pre employment drug screenings

● Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.

● Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

EDUCATION

Los Angeles Pacific University, San Dimas — Associates Completion September 2024

Major: Health Science / Psychology

National Career Education Institute, Sacramento —

Certificate

Completion October 2017

Major: Phlebotomy, Medical assistant & Laboratory assistant

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