Collections Representative Customer Service
Resume:
Schenita Porter-Franklin
Collections Representative - IQORNational Grid
Buffalo, NY
***************************@***********.***
To obtain a position that will utilize and enhance my skills and experience within you organization with room to grow. Excellent record of dependability Superb sales and customer service skills, meeting all required quotas. Basic computer knowledge including Microsoft Word, Internet Explorer And Windows. outstanding interpersonal skills, ensuring excellent customer service satisfaction. Fast learner with the ability to apply new skills. Experience team player that is able to work cooperatively or independently
Authorized to work in the US for any employer
Work Experience
Collections Representative
IQORNational Grid - Depew, NY
May 2014 to Present
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
● Receive payments and post amounts paid to customer accounts.
● Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
● Answer customer questions regarding problems with their accounts.
● Negotiate credit extensions when necessary.
● Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
M
Customer service
Bank of America - Buffalo, NY
2013 to November 2013
Provided Asst in transiting from being Bank of America customers to M&T Determine charges for services requested, collect deposits or payments, or arrange for billing.
● provided information on taxes for area (school, property, city, and escrow ) Customer Service
Center One - Buffalo, NY
August 2012 to March 2013
Check to ensure that appropriate changes were made to resolve customers' problems.
● Determine charges for services requested, collect deposits or payments, or arrange for billing.
● Refer unresolved customer grievances to designated departments for further investigation.
● Solicit sales of new or additional services or products.
● Helped customers with rebuilding credit Serviced inbound and outbound calls Set up payments for secured and unsecured for lines of credit
● Check to ensure that appropriate changes were made to resolve customers' problems.
Bus Aide
Buffalo Board Of Education Bus Aid - Buffalo, NY
March 2006 to September 2009
Perform equipment safety checks prior to departure.
● Open and close doors for passengers.
● Signal transportation operators to stop or to proceed.
● Respond to passengers' questions, requests, or complaints.
● Explain and demonstrate safety procedures and safety equipment use.
● Determine or facilitate seating arrangements.
● Perform equipment safety checks prior to departure. School
Education
GED in General Studies
Auburn High School Auburn NY GED
June 1993
Skills
• To obtain a position that will utilize and enhance my skills and experience within you organization with room to grow. Excellent record of dependability Superb sales and customer service skills, meeting all required quotas. Basic computer knowledge including Microsoft Word, Internet Explorer And Windows. outstanding interpersonal skills, ensuring excellent customer service satisfaction. Fast learner with the ability to apply new skills. Experience team player that is able to work cooperatively or independently (5 years)
Additional Information
Skills
Customer and Personal Service Negotiation
Active Listening Monitoring
Speaking Sales and Marketing
English Language Complex Problem Solving
Troubleshooting
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