Customer service rep. / manager
Resume:
Willie Thomas
Goal orientated
Las Vegas, NV ****8
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Account Manager
NYSL Promotions - Fairfield, NJ
November 2016 to December 2018
Job duties are but not limited to:
making sure each department meets the needs of their clients and customers. Duties also entail handling customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.
CHEM TESTER
Chem Lab - Newark, NJ
March 2016 to June 2017
Check the daily course sheets and verify employees data Quality Control Inspector
Procter and gamble - Moreno Valley, CA
February 2013 to November 2015
Clerk
xpo logistics disney - Ontario, CA
inspect labels and ensure safety measures are being taken Customer Service Manager (CSM)
Alpine Slide at Magic Mountain - Big Bear Lake, CA provide excellent customer service and support to customers, employees and businesses partners . Daily Cash bank deposits, and call center support, schedule planning owner
Virtue Thomas LLC. - Las Vegas, NV
Job duties are but not limited to: Human Resources, onboarding, call center/call center support, customer service, maintaining buisness to business relations also customer to business relations. Duty’s also entail payroll, product evaluation, problem solving, live chat support, price evaluations, etc. Education
High school diploma
Skills
• Customer Service (6 years)
• Business Development (2 years)
• Account Management (6 years)
• Call Center (3 years)
• Customer Care (6 years)
• Customer support (4 years)
• Workforce Development (4 years)
• Telecommunication (6 years)
• Basic Math (10+ years)
• Legal Research (2 years)
• Microsoft Word (6 years)
• Sales (6 years)
• Pallet Jack (3 years)
• Microsoft Excel (4 years)
• E-commerce (4 years)
• Computer Networking (4 years)
• Security (4 years)
• Microsoft Word (4 years)
• RF Scanner (2 years)
• Shipping & Receiving coordinator (2 years)
• Marketing (2 years)
• Communication skills (10+ years)
• Live chat (6 years)
• Human resources (2 years)
• Alternative dispute resolution (3 years)
• Conflict management (4 years)
• Onbordoing (2 years)
Certifications and Licenses
food handler certificate
Security license
March 2022 to October 2026
Driver's License
Non-CDL Class C
Assessments
Customer Focus & Orientation — Familiar
February 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Delivery driver — Highly Proficient
November 2020
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Delivery driver fit — Familiar
November 2020
Measures the traits that are important for successful delivery drivers Full results: Familiar
Customer service — Familiar
March 2021
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
• Good hand/eye coordination
• Chat support and resolutions
• Problem solving
• Voice of customer
• Quality control
• Stamina and strength
• Organized
• Time management
• Great communication skills
• Team player
• Good customer service skills
• Exceptional math skills
• Safety and sanitation oriented
• Data entry knowledge
• Excellent record keeping / money management
• Excellent
• Resolution management
• Security
•
OTHER SKILLS:
Data entry, typing, billing, Computer skills (Microsoft Office, excel, word )
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