Willie Thomas

Goal orientated

Las Vegas, NV ****8

adwi97@r.postjobfree.com

+1-702-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Account Manager

NYSL Promotions - Fairfield, NJ

November 2016 to December 2018

Job duties are but not limited to:

making sure each department meets the needs of their clients and customers. Duties also entail handling customer complaints, find solutions to their issues, and maintain a positive relationship between both parties for future business ventures.

CHEM TESTER

Chem Lab - Newark, NJ

March 2016 to June 2017

Check the daily course sheets and verify employees data Quality Control Inspector

Procter and gamble - Moreno Valley, CA

February 2013 to November 2015

Clerk

xpo logistics disney - Ontario, CA

inspect labels and ensure safety measures are being taken Customer Service Manager (CSM)

Alpine Slide at Magic Mountain - Big Bear Lake, CA provide excellent customer service and support to customers, employees and businesses partners . Daily Cash bank deposits, and call center support, schedule planning owner

Virtue Thomas LLC. - Las Vegas, NV

Job duties are but not limited to: Human Resources, onboarding, call center/call center support, customer service, maintaining buisness to business relations also customer to business relations. Duty’s also entail payroll, product evaluation, problem solving, live chat support, price evaluations, etc. Education

High school diploma

Skills

• Customer Service (6 years)

• Business Development (2 years)

• Account Management (6 years)

• Call Center (3 years)

• Customer Care (6 years)

• Customer support (4 years)

• Workforce Development (4 years)

• Telecommunication (6 years)

• Basic Math (10+ years)

• Legal Research (2 years)

• Microsoft Word (6 years)

• Sales (6 years)

• Pallet Jack (3 years)

• Microsoft Excel (4 years)

• E-commerce (4 years)

• Computer Networking (4 years)

• Security (4 years)

• Microsoft Word (4 years)

• RF Scanner (2 years)

• Shipping & Receiving coordinator (2 years)

• Marketing (2 years)

• Communication skills (10+ years)

• Live chat (6 years)

• Human resources (2 years)

• Alternative dispute resolution (3 years)

• Conflict management (4 years)

• Onbordoing (2 years)

Certifications and Licenses

food handler certificate

Security license

March 2022 to October 2026

Driver's License

Non-CDL Class C

Assessments

Customer Focus & Orientation — Familiar

February 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Customer focus & orientation — Proficient

December 2020

Responding to customer situations with sensitivity Full results: Proficient

Delivery driver — Highly Proficient

November 2020

Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient

Delivery driver fit — Familiar

November 2020

Measures the traits that are important for successful delivery drivers Full results: Familiar

Customer service — Familiar

March 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS:

• Good hand/eye coordination

• Chat support and resolutions

• Problem solving

• Voice of customer

• Quality control

• Stamina and strength

• Organized

• Time management

• Great communication skills

• Team player

• Good customer service skills

• Exceptional math skills

• Safety and sanitation oriented

• Data entry knowledge

• Excellent record keeping / money management

• Excellent

• Resolution management

• Security

•

OTHER SKILLS:

Data entry, typing, billing, Computer skills (Microsoft Office, excel, word )

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