Flight Attendant Service Representative

Tamara Bode

832-***-**** ● Cypress, Texas ***** ● *********@*****.*** ● linkedin.com/in/tamara-bode EXPERIENCE

United Airlines Houston, Texas

International Flight Attendant August 2015 — November 2019

• Facilitated the completion of different international customs documents for multiple countries

• Coordinated timely international rest period for all crew members

• Monitored safety, security, and flight progress for passengers and crew members on several different aircrafts Domestic Flight Attendant July 1987 — August 2015

• Provided excellent customer service for up to 300 passengers per flight

• Certified by the FAA annually in CPR, First Aid, and specific procedures for each type of aircraft

• Surveilled safety and security while inflight

Inflight Supervisor May 2000 – July 2005

• Managed performance of 250 flight attendants including customer service, attendance, and compliance of protocols

• Hosted meetings with employees and union representatives regarding positive correction policies Houston Operational Control Center Supervisor May 2000 – July 2005

• Coordinated all departments under the operational manager to coordinate flights, employees, and supplies to prevent/avoid flight delays. Resolved approximately 25 flight delays daily.

• Provided support and information to crew members such as Federal Aviation Regulations, company policies, scheduling, or contract issues during the boarding process to avoid flight delays

• Coordinated weekly meetings for internal and external groups, interacting with all levels of management Inflight Initial Instructor August 1998 – May 2002

• Facilitated lessons for group class setting of 60 students for safety equipment/aircraft via hands on learning at flight simulator and PowerPoint presentations

• Developed, implemented, and optimized a new curriculum on day-to-day instruction to align educational strategies with industry best practices

EDUCATION

North Shore Senior High School Houston, Texas

High School Diploma

• Graduated within top 10% of student body

HONORS AND ACTIVITIES

• Flight attendant of the month, 2011

• Top producing group of headset and liquor audits, 2002

• Voted favorite Flight Attendant Instructor, 1999

• Houston Food Bank, Volunteer, Thanksgiving 2006-2014

• Career Day, Volunteer, 2001-2004

• Lawrence Street Health Care Center, Volunteer 2014-2018 ADDITIONAL SKILLS

• Experienced in crisis management and customer service

• High performer in staff education, training, coaching, and public speaking

• Proficient in Microsoft Office and data entry

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