Service Representative Data Entry
Resume:
Alison Rosser Robertson
Temple, TX *****
********@*****.***
Customer Service Representative for 27 years
Work Experience
Customer Service Advocate
Baylor Scott & White Health Plan - Temple, TX
July 2021 to Present
Answered inbound called from agents regarding their licensing, and being ready to sell for Medicare, On/ Off Exchange, Group, Individual Plans. Worked email regarding Sales, Commissions, Licensing. Maxim Healthcare Group - Moore, Co, US
July 2020 to July 2021
Inc. May 2019 - March 2020
Answered inbound calls regarding shipping status, returns for products, and the product information. C3/Customer Contact Channels, Inc
January 2019 to February 2019
Answered inbound calls and made outbound calls regarding customer's insurance. Texas Municipal League Intergovernmental Risk Pool May 2016 to July 2018
Answered inbound calls regarding health, dental, and vision insurance and claims status. Entered in data for Agent Licensing
CIGNA Healthcare
February 2013 to October 2015
for Cigna Healthcare.
Certified Medical Assistant, CMA at College of Health Care Professions CIGNA Healthcare
May 2015 to August 2015
Cigna Investment Management
February 2013 to July 2015
Cigna Investment Management
January 2015 to March 2015
Medicaid Clerk
Academy of Health Care Professions
2011 to 2012
Express Personnel
Customer Service Rep
Collector
Simple Power
January 2011 to May 2011
Rainmaker
September 2010 to October 2010
PAL Medical Alert
March 2010 to September 2010
Medical Assistant, Medical/Clinical Assistant
Temple College
2002 to 2004
Education
Certificate
Skills
• Call Centers
Customer Experience
Customer Service
Process Improvement
Windows 7
XP
Microsoft Office
Computer Hardware
Account Management
Project Management
Address: Temple Area
Email: ********@*****.***
254-***-**** (Personal Number)
Operations Management
Operating Systems
Routers
Software Documentation
DNS
Data Entry
Customer Satisfaction
Business Development
Technical Support
Management
• Customer service
• Typing (10+ years)
• Sales Support
• Computer literacy
• Phone etiquette
• SharePoint
• Sales
• Veterinary experience
Certifications and Licenses
Certified Medical Assistant
CCMA Certification
CPR Certification
Contact this candidate