Alison Rosser Robertson

Temple, TX *****

adwi8n@r.postjobfree.com

+1-254-***-****

Customer Service Representative for 27 years

Work Experience

Customer Service Advocate

Baylor Scott & White Health Plan - Temple, TX

July 2021 to Present

Answered inbound called from agents regarding their licensing, and being ready to sell for Medicare, On/ Off Exchange, Group, Individual Plans. Worked email regarding Sales, Commissions, Licensing. Maxim Healthcare Group - Moore, Co, US

July 2020 to July 2021

Inc. May 2019 - March 2020

Answered inbound calls regarding shipping status, returns for products, and the product information. C3/Customer Contact Channels, Inc

January 2019 to February 2019

Answered inbound calls and made outbound calls regarding customer's insurance. Texas Municipal League Intergovernmental Risk Pool May 2016 to July 2018

Answered inbound calls regarding health, dental, and vision insurance and claims status. Entered in data for Agent Licensing

CIGNA Healthcare

February 2013 to October 2015

for Cigna Healthcare.

Certified Medical Assistant, CMA at College of Health Care Professions CIGNA Healthcare

May 2015 to August 2015

Cigna Investment Management

February 2013 to July 2015

Cigna Investment Management

January 2015 to March 2015

Medicaid Clerk

Academy of Health Care Professions

2011 to 2012

Express Personnel

Customer Service Rep

Collector

Simple Power

January 2011 to May 2011

Rainmaker

September 2010 to October 2010

PAL Medical Alert

March 2010 to September 2010

Medical Assistant, Medical/Clinical Assistant

Temple College

2002 to 2004

Education

Certificate

Skills

• Call Centers

Customer Experience

Customer Service

Process Improvement

Windows 7

XP

Microsoft Office

Computer Hardware

Account Management

Project Management

Address: Temple Area

Email: adwi8n@r.postjobfree.com

254-***-**** (Personal Number)

Operations Management

Operating Systems

Routers

Software Documentation

DNS

Data Entry

Customer Satisfaction

Business Development

Technical Support

Management

• Customer service

• Typing (10+ years)

• Sales Support

• Computer literacy

• Phone etiquette

• SharePoint

• Sales

• Veterinary experience

Certifications and Licenses

Certified Medical Assistant

CCMA Certification

CPR Certification

Contact this candidate