Customer Service Agent
Resume:
CONTACT *** ******** **.
Stephens City, VA *****
E-mail: ************@*****.***
Phone: 540-***-****
WORK
EXPERIENCE
Berryville Graphics September 2017 — Present
Spring Arbor of Winchester September 2011 — May 2013 The George Washington Hotel -
Wyndham Historic Hotel
May 2008 — April 2015
Material Handler
At Berryville Graphics we print, bind books and get them ready to be shipped. My responsibility is to inspect the books and make sure there ready to be shipped. Receptionist
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintain my area in a neat and organized manner. Dispersed incoming mail to the correct recipients throughout the office. Made copies, sent faxes and handled various other duties. Maintained all confidential personnel files, licensing and CPR compliance records. Performed urine screens for new hire and I also conducted new employee orientation.
Guest Service Agent
Issued rooms keys and escort instructions to bellhops. Kept records of room availability and guest accounts, manually and using a software by the name of Opera. Record guests complaints, referring guests to managers as necessary. Managed a full service hotel. Gave tours of the historic property. Made sure rewards points were being applied. Overall, delivering exceptional customer service so that the guests always returns. QUALIFICATIONS Microsoft office proficiency
Types 65 wpm
Flexible
Quick Learner
Positive and Friendly
Multitask
Outstanding customer service
EDUCATION High School Diploma 1994 — 1999
John Handley High School
INTERESTS I have over 8 years of professional customer oriented service. I enjoy helping people and making them feel welcomed. I believe hospitality and friendliness is a gift that i enjoy having. I am self-motivated with exceptional communication and computer abilities. REFERENCES Carol Light
Marketing Director at Spring Arbor of Winchester
Rosalyn Mason
Healthcare
Lisa Jackson
Newell Rubbermaid
Tara N. Turner
Tara N. Turner 1
Tara N. Turner 2
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