Richa Dwivedi

425-***-**** adwi7b@r.postjobfree.com https://www.linkedin.com/in/khush3007/ Seattle, WA SUMMARY

Program Manager/Doctor with 3 years of experience in all aspects of healthcare program management, medical services, healthcare administration and training, service quality, process optimization, performance management, and patient care. My passion lies in identifying & solving problems, helping teams in removing roadblocks to meet the end goals. Recent Endeavor

Google Certification, (Virtual project) Oct 2022 – Feb 2023 Worked on virtual end-to-end project of converting traditional paper menu to tabletop tablets across 2 restaurant locations. This reduced average table turn time to 30 mins and waiting time to 10 mins thereby improving order accuracy by 98% and reducing food waste by 25%.

PROFESSIONAL EXPERIENCE

NTPC (National Thermal Power Corporation), Program Manager/Doctor India

Jan 2018 - Dec 2018

• Setup a sister clinic inside the power plant to reduce the ‘road to room time’ by 70% in case of emergencies/accidents.

• Ran various health awareness campaigns e.g., anemia awareness campaign in rural areas for pregnant women, provided required preventive information, medicines and supplementation to reduce the maternal mortality rate.

• Prepared the hiring program questionnaire and training curriculum for para medical staff that was used to fulfil the hiring needs of the community hospital.

• Identified list of medicines needed for community health center, created end to end purchase supply chain to fulfil the pharmacy needs.

• Supervised 20 para medical staff in all daily clinical activities.

• Performed the unit tester role for the employee health data portal of the community hospital, which reduced the overall patient diagnosis time.

NTPC (National Thermal Power Corporation), General Duty Medical Officer India

May 2016 - Dec 2017

• Planned and launched multi-specialty practice in the community hospital.

• Leveraged evidence-based expertise to interpret patient symptoms and test results and create individualized plans of care.

• Oversaw day-to-day practice functions, patient care, medical and administrative staff, and business activities.

• Promoted quality care of patients and maintenance of rooms and facilities in alignment with safety, health, and organizational regulations. JK Hospital & Research Centre, Junior Resident Doctor India

Jan 2016 - Apr 2016

Performed wide range of medical duties pertaining to patient diagnosis and treatment, on-call care in multi-specialty hospital. Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses. CERTIFICATIONS

• Google Project Management:

Professional Certificate (Coursera)

• Data Analysis Essentials Using MS Excel

(Udemy)

• Microsoft SQL Server (Udemy)

• Jira certification (Udemy)

• Jira certification (Udemy)

CORE SKILLS

• Healthcare Program Management

• Process Improvement

• Performance Management

• Training Development & Management

• Resource Allocation

• Procedure definition

• Prioritization

• Patient Relations

• SQL

• MS Office

• Business Analysis

• Azure DevOps, JIRA

• Power BI

EDUCATION

MBBS (Bachelor of Medicine & Bachelor of

Surgery) (Medicine & Surgery)

Dec 2015

L N Medical College & Research Center

Bhopal, Madhya Pradesh, India

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