Training and Documentation Specialist
Resume:
JEANETTE GARCIA
Microsoft Office Suite
Google Workspace
Adobe Creative Suite
Microsoft SharePoint
Articulate Storyline
Camtasia
Canva
Genial.ly
Bilingual- Fluent Spanish
S K I L L S
************@*****.***
Qualified and professional trainer and documentation writer with over 6 years of experience in identifying training needs, creating a curriculum and deliverables, and facilitating training. Experienced with creating documentation following company branding and standards. Well versed with productivity suites, SharePoint, Articulate, Camtasia, Canva, and Genial.ly. S U M M A R Y
E X P E R I E N C E
Fiserv
Elizabeth Board of Education and Roselle Park Board of Education 2022 - Present
2017-2022
TRAINING AND DOCUMENTATION SPECIALIST
ELEMENTARY SCHOOL TEACHER
Heavily contributed as a valuable team member in the collaborations of curriculum development for the department.
Managed multiple projects simultaneously with a team, ensuring performance, quality, strategy, and timelines were achieved.
Coordinated communication between students and administration to create culturally- sensitive learning environment.
Developed activities and integrated technology to diversify instruction. Collaborated with team to complete needs assessments, set objectives, and discuss strategies.
E D U C A T I O N
Rowan University
2020- 2022
M.ED TEACHER LEADERSHIP
William Paterson University
2013-2017
B.A. ENGLISH- WRITING
Lead a new training initiative, Professional Learning Communities, to innovate and create uniform training, manage the participating trainers, and report to leaders. Collaborate with SMEs to create documentation such as job aids and manuals for successful client and associate Card and ATM implementation following company brand and standards.
Create an interactive curriculum and produce deliverables for new hires and existing client Card and ATM implementation associates. Training includes Card Services products, procedures, and applications created in collaboration with SMEs and based on continuous data analysis.
Facilitate in-person and virtual training to new hires as part of a rigorous 5 week training plan.
Edit, design, and publish the highly interactive Associate Newsletter to foster associate engagement.
Participate in product development and launch session, to remain up-to-date on Card Services initiatives.
Plan events and share follow-up for Employee Resource Groups (ERGs) William Paterson University
2013-2017
B.A. ELEMENTARY EDUCATION
P R O F E S S I O N A L
G R O U P S
Young Professionals (YoPro)
Juntos (Hispanic and Latino Council)
Women's Impact Network (WIN)
GPA: 4.0
GPA: 3.9
GPA: 4.0
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