Brian Blair
Tallahassee, FL 32311
Cell: 941-***-****
adwi6r@r.postjobfree.com
OBJECTIVE
Seeking a Desktop Support IT position with excellent technological skills in fixing and maintaining computer software and systems
PROFESSIONAL QUALIFICATIONS
A successful 17 years of experience of testing, troubleshooting and repairing desktop/laptop/ tablet computers and peripherals
Hands on experience in configuring and installing hardware and software
Demonstrated ability to utilize a range of hardware and software testing tools and techniques
TECHNOLOGY COMPETENCIES
(Software and Hardware)
Knowledge of Win XP through Win 10 (OS)
Symantec Ghost –imaging/cloning Windows laptops, netbooks, and Desktop
Microsoft Active Directory(passwords, usernames, permissions for group
polices)
Microsoft office(Excel, Word, Powerpoint, Outlook) and Exchange Server
Bomgar remote desktop, UDP, Windows RDP
Computers, Monitors, keypads/mice, Printers, Copiers, Dual Monitors, Cat5 cable, Smart Board, Projectors, routers, switches
Sonic Wall, Windows Firewall, Symantec, windows defender
GoogleApps (docs, Sheets)
Ruckus AP’s(WIFI)
I-cloud, external drives (backup)
Malwarebytes, super anti-spyware
IPad/Appletv/Iphone
Software Center
Hardware Procurement
WORK EXPERIENCE
Computer Support Technician
(Aug. 2019 to Present)
Leon County School System – Tallahassee, FL
Provide technical support to local elementary school
Prepare computers for installation
Install operating systems and configure hardware as needed
Carry out regular computer maintenance duties
MS active directory-adding users and groups (students, teachers, admin., staff) to school OU
Monitored and responded to hardware and software problems
Setup and monitor 3 computer labs
Network Troubleshooting (switches, network cabling, “drops”)
Monitor and install printers, copiers, and faxes for performance issues
Prepare computers for install(IE: imaging/reimaging of PC’s)
Troubleshoot audio/video issues (IE; projectors, SmartBoards, etc..)
Help Desk/Desktop Support Technician/IT Manager
(Sept. 2018 to July 2019)
Pennington Law Firm – Tallahassee, Fl.
Maintain Desktops
The use of Spiceworks Ticketing system
Repair and replace desktop hardware and peripherals as needed
Keep software applications up to date
Maintain software inventory
Install new software as needed by staff upon request
Relocate hardware as needed
Assist users with handheld/BYOD issues (iPhones, Androids, Tablets, etc.) pursuant to applicable firm policy.
Maintain Printers, Copiers, Scanners, Faxes
Assist staff with performance/production issues
Monitor printers, copiers, and faxes for performance issues
Work with hardware vendor support as needed for repairs
Maintain Phone System and Video Conferencing
Assist users with phone issues and work with phone/software vendor support as needed
Setup video conferences and troubleshoot issues as they arise
Administer User Accounts for Online Services
Assist Bookkeeping with Juris Accounts
Copier Scanning Accounts
Maintain Firm’s Online Presence
MS active directory-adding new Law Staff to OU
Desktop/Helpdesk IT Support
(June 2017 to July 2018)
Centerstone of Florida – Bradenton, Fl.
Diagnose errors or technical problems and determine proper solutions
IT Help Desk for ticketing system for employees of Centerstone Hospital and Offices in the Sarasota and Bradenton region
Cooperate with technical team and share information across the organization
Monitor printers, copiers, and faxes for performance issues
Laptop and desktop deployments
Responded to hardware and software problems
Inventoried in going and outgoing hardware for replacement
Prepare computers for installation (IE: cloning/imaging of PC’s)
Computer Lab Manager (Manatee County School System)
Samoset Elementary School
(Feb 2017 to June 2017)
Provide technical support to School
Prepare computers for installation
Install operating systems and configure hardware as needed
Carry out regular computer maintenance duties
Perform preventive maintenance duties
Monitored and responded to hardware and software problems
Setup and monitor three computer labs
Network Troubleshooting (switches, network cabling, “drops”)
IT Technician/Help Desk/Security Support Contractor
(April 2016 to Jan 2017)
Beall’s Corporate Office-Bradenton, Fl
Provide service and support to various Beall’s outlets and store using remote software.
Diagnose errors or technical problems and determine proper solutions
Administered network security on various hardware and software install.
IT Help Desk for ticketing system for employees of Beall’s stores and corporate offices
Prepare computers for installation (IE: cloning/imaging of PC’s with Ghost software)
Worked on PC’s, Laptops, POS machines to have ready for shipment/replacement
Inventoried in going and outgoing hardware for replacement, shipment, and return
Part-time IT Field Technician (Sept. 2015 to July 2018)
Coastal Community Services – Nokomis, Fl.
Provide service and customer support during field visits to residences or businesses
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Follow all company’s filed procedures and protocols
Cooperate with technical team and shared information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Computer Tech Coordinator, Network Administrator, and Educator
(Aug 2001 to Feb 2016)
St. Joseph Catholic School (Prek3 thru 8th) – Bradenton, Fl.
IT Help Desk ticketing system for School Staff on Campus
Provide technical support to School and Church Staff
Prepared computers for installation (ghost/imaging software)
Install operating systems and environments as needed
Troubleshoot Ipads/Iphones/Appletv issues
Install and configure hardware as needed
MS active directory-adding students, teachers, admin. Staff to school OU
Lay networks using wires, modems, routers and wireless devices
Carry out regular computer maintenance duties
Perform preventive maintenance duties
Monitored and responded to hardware and software problems
Installed and configured network hardware and software
Provided network troubleshooting and support
Trained end-users
Antivirus Installation and Virus Detection
Backup Maintenance
Appropriate Driver Search and Installation
Network Troubleshooting
Hardware Procurement
Windows System Cleaning
Administered network security
Responsible for purchasing software and hardware for school
Taught computer courses from grades K – 8th grade
ESE Teacher (AUG. 1997-2001)
Johnson Middle School (6th-8th grades)–Bradenton, Florida
Taught Varying Exceptional students Mathematics and Social Studies in the grades 6th-8th
EDUCATION
CompuMaster Class – Certificate of Attendance(4/2005)
“Understanding Network Fundamentals”
CompuMaster Class – Certificate of Attendance(12/2005)
“Advanced Troubleshooting, Maintaining and Upgrading PC’s”
University Of South Florida – Sarasota, FL.(1993 – 1998)
48 Hrs. of Education Certification courses
Florida State University– Tallahassee, FL.(1987 - 1992)
Bachelors in Psychology, Minor in Business
Manatee Community College – Bradenton, Fl.(1985-1987)
Associates Degree in General Studies
*Certified in Teacher in Computer Science, Varying Exceptionalities, and Psychology
ADDITIONAL SKILLS
•Knowledge of Windows OS and Apple Technology
•Good ability to research problems
•Ability to maintain a professional demeanor at all times
•Good with working as a team player or on an individual basis