Service Representative Data Entry

KA Kimberly Anderson

Las Vegas, NV ***** 712-***-****

*************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Calm and Professional Under

Pressure

Understanding Customer Needs

Medical Information Software

Correcting Discrepancies

Data Entry

Information Confidentiality

Answering Customer Questions

Inbound and Outbound Calling

Customer Service and Assistance

Building Customer Trust and

Loyalty

Microsoft Office

Outlook

HIPAA Guidelines

WORK HISTORY CLINICAL ASSISTANT 09/2021 to 06/2022 Healthcare Support Staffing Las Vegas, NV

Performed and administered vaccinations for patients between ages of 12 years and 70 years.

Equipped patients with assistance required for basic care. Comforted anxious patients before procedures and listened to concerns, offering support and compassion.

Assisted patients with basic care needs.

Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.

Sanitized, restocked and organized exam rooms and medical equipment. Updating and documenting patient vaccines; while using precise data entry.

Rescheduling patients for return vaccine appointment if necessary. CLINICAL SCREENER 07/2020 to 09/2021

Healthcare Support Staffing Las Vegas, NV

Adhered to social distancing protocols and wore mask or face shield. Carried out day-to-day duties accurately and efficiently. Performed proper protocol of screening questions to 40 to 100 patients and staff before entrance to Healthcare Facility.

Conducting temperature checks to patients and staff . HUMAN RESOURCES ASSISTANT 01/2020 to 03/2020

Bright Star Care Las Vegas, NV

Delivered friendly assistance with new hires throughout interviewing and hiring process

Filed paperwork, sorted and delivered mail and maintained office organization

Answered and redirected incoming phone calls for office Screened applicant resumes and coordinated both phone and in-person interviews

Organized new employee orientation schedules for new hires Assisted with on-boarding process of 30 to 40 new hires Compiled employee records from individual departments to maintain central files

MEDICAL RECEPTIONIST 01/2016 to 07/2019

Cherokee Regional Medical Center Cherokee, IA

Adhered to strict HIPAA guidelines to protect patient privacy. Coordinated patient scheduling, check-in, check-out and payments for billing.

Managed multi-line phone system and pleasantly greeted patients. Helped patients complete necessary medical forms and documentation. Checked patient insurance, demographic and health history to keep information current.

Transcribed phone messages and relayed to appropriate personnel. Completed patient referrals to other medical specialists. Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.

Supported office staff and operational requirements with administrative tasks.

Responded to correspondence from insurance companies to verify patient's coverage.

Enhanced office productivity by handling high volume of callers per day. CHILDCARE PROVIDER 03/2015 to 01/2016

Bright Beginnings Daycare Cherokee, IA

Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Maintained effective schedule balance between rest periods, active play and instruction.

Enforced rules and managed behavior through developmentally appropriate discipline.

Introduced children to educational games and activities to boost learning. Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate. Distributed food, napkins and beverages in preparation for snack time. Assisted children with putting on coats and cold-weather gear before going outside.

Cared for children ages 6 months to 3 years in nurturing and age-appropriate way.

Consulted with families to discuss activities and behaviors of each child. Kept areas clean, organized and stocked, and sanitized surfaces and toys each 7:30 am - 4:30 pm.

Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions. Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content. CUSTOMER SERVICE REPRESENTATIVE 09/2012 to 11/2014 LaSalle Staffing Chicago, IL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat business and improved sales.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Maintained up-to-date knowledge of product and service changes. Answered average of 20-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. CUSTOMER SERVICE REPRESENTATIVE 08/2000 to 06/2012 Pioneer Press Newspapers Glenview, IL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Cultivated customer loyalty, promoted repeat business and improved sales.

Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Investigated and resolved customer inquiries and complaints quickly. Exhibited high energy and professionalism when dealing with clients and staff.

Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Maintained up-to-date knowledge of product and service changes. Trained new personnel regarding company operations, policies and services.

Answered average of 20-70 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Applied highly effective selling skills while properly engaging and presenting solutions to customers.

EDUCATION High School Diploma

Midwest High School, Chicago, IL

CERTIFICATIONS

Word Processing Training - Certification

Contact this candidate